While attempting to connect to or download from your bank you receive either of the following messages:
Important: Please request a senior Online Banking agent familiar with QuickBooks. If the bank is unable to identify any server, account or connection issues, ask for the case/ticket number and request they escalate the case. Most OL errors are account (bank) or file (QuickBooks) specific. On occassion it may be necessary to Collect Online Banking Log Files and other information for review. In those instances, Intuit would report the problem directly to your financial institution. Please follow up with your bank for status updates.
If the issue does not stem from an inactive account or incorrect account or login information, your file may have data integrity issues, follow basic data damage troubleshooting.
Some banks require additional identity confirmation or authentication before allowing banking access via third-party software. To satisfy the bank security requirement, log in to your account outside of QuickBooks and check your Message Center or Notifications inbox for details. If needed, contact your bank directly for instructions.