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Company information is missing from a networked computer

Two or more computers are networked together, but one user cannot access information entered on another computer.

Why this is happening

This issue can occur for the following reasons:

  • The second computer is not mapped to a drive on the host computer. QuickBooks on the second computer might be using a local copy of the company file with the same name as the company file on the host computer.
  • The second computer is mapped to a drive on the wrong computer. QuickBooks on the second computer might be using a copy of the company file with the same name as the company file on the host computer on a mapped drive, but the drive is mapped to a third computer instead of the host computer.
  • QuickBooks on the second computer is using the wrong company file on the host computer. In this case, the correct drive is mapped, but the path is wrong.
  • Two company files exist with the same file name on the host computer or the second computer.
How to fix it
  1. Open the company file on the host computer.
  2. On your keyboard, press F2.
  3. Under the File Information section, take note of the Location and File Size.
  4. On the second computer, open the company file:
    1. From the File menu, choose Open & Restore Company.
    2. Select Open company file and click Next.
    3. On the Open a company file window, browse to the location of your company file.
    4. Select the company file and click Open.
      Note: If you can't find the Host computer over the network, see Set up of your QuickBooks for a multi-user environment .
    5. Verify you are in the same company file by creating a test transaction in the company file on the host computer and ensuring you can see it on the second computer.

To search each computer for duplicate files:

  1. Click the Start button and select Search > For Files or Folders.
  2. Select All files and folders.
  3. Enter *.QBW in the All or part of the file name field.
  4. Click the Search button. If two or more files with identical names result, some users might be opening QuickBooks and working with the wrong company file. Rename the wrong file to "Do Not Use," and give instructions to always exit QuickBooks using the X in upper right corner of the window to ensure that it will open to same company file that was last used.
KB ID# SLN40454
12/6/2016 12:16:05 AM
QYPPRDQBKSWS07 9138 Pro 2017 25f8c0