When you email business forms (such as invoices, customer statements, reports, and credit memos) using an email program like Outlook or Outlook Express, your customers do not receive your emails or you receive the following message:
This issue may be caused by one of the following:
The email address in your Intuit Business Services profile does not match the email address stored in the Company Information screen in your QuickBooks data file.
Outlook or Outlook Express is not selected as the preferred email handler in Internet Explorer.
The recipient's email application is moving the email to a junk mail folder.
Intuit recommends 3 solutions for this problem. The first solution may solve your problem, or you may need to try all 3 to resolve the issue. For best results, perform the solutions in the order shown.
If this issue seems to be affecting only one or two recipients, ask them to look in any junk mail folders they have in their email program for the message you sent.
If they do not find the email, go to solution 2.
If you still experience the problem, go to solution 3.
Internet Explorer 11, 10, 9.0, 8.0 and 7.0