Was this page helpful?
Thank you!

Comments or suggestions?



Enter Email Address (optional)
email

Error: This email application is not supported with this version of QuickBooks

When you email business forms (such as invoices, customer statements, reports, and credit memos) using an email program like Outlook or Outlook Express, your customers do not receive your emails or you receive the following message:

This email application is not supported with this version of QuickBooks.
Why this is happening

This issue may be caused by one of the following:

  • The email address in your Intuit Business Services profile does not match the email address stored in the Company Information screen in your QuickBooks data file.
  • Outlook or Outlook Express is not selected as the preferred email handler in Internet Explorer.
  • The recipient's email application is moving the email to a junk mail folder.
How to fix it

Intuit recommends 3 solutions for this problem. The first solution may solve your problem, or you may need to try all 3 to resolve the issue. For best results, perform the solutions in the order shown.

KB ID# SLN40445
12/8/2016 5:53:33 PM
PPRDQSSWS403 9138 Pro 2017 152b7d