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Error: LA2206 Unexpected end of file or Unable to create restore window

When trying to restore your online backup, you see one of the following errors:

  • Unable to create restore window. EOF detected without trailer. (2206) Please contact customer care
  • Error: LA2206 Unexpected end of file
Why this is happening

This error means that one of the configuration files that Online Backup uses is zero length, less than 16 bytes in length, or is corrupt. It is related to the "2269: Invalid File Size" error.

How to fix it
  1. Click on the Start button and select Find or Search.
  2. Select For Files and Folders.
  3. At the following screen, enter *.@DB at the prompt for Named.
  4. At the Look In prompt, select Local Disk or C: and click Find or Search Now.
    Note: Search all hidden files and folders by selecting the checkbox in More Advanced Options.
  5. Delete each match found.
  6. Run a manual backup. Online Backup will then connect to the server and retrieve an updated @DB file.
  7. Try to restore the online backup again, the issue should be resolved.

Important: These directions are only to fix this specific error. Altering or removing any other portion of the Online Backup program may have unforeseen results and is done at your own risk.

KB ID# SLN40431
12/9/2016 3:13:44 PM
PPRDQSSWS404 9138 Pro 2017 a5a0eb