Was this page helpful?
Thank you!

Comments or suggestions?



Enter Email Address (optional)
email

Transactions are transferred from Point of Sale to QuickBooks multiple times

After completing a financial exchange,  transactions are transferred from Point of Sale to QuickBooks multiple times.

Why this is happening

Thes following are causes for this issue:

  • Recover feature is used.
  • Individual transactions are flagged in Point of Sale to be resent to QuickBooks.
  • The backup and restore process may be being used due to having one computer in the back office doing the End of Day process with QuickBooks and a second computer (not networked) being used as a register computer.
    Note: When a financial exchange takes place with QuickBooks in the back office, each transaction that is sent to QuickBooks has a Completed flag set in the Point of Sale data file. This occurs only in the back office file that has interfaced with QuickBooks. If, after the next day's sales, you back up your Point of Sale data on the register computer and restore it on the back office computer, all of the prior transactions goes to QuickBooks again during the Financial Exchange. This is because the Completed flags have never been set on the transactions in the register copy of the Point of Sale data.
How to fix it

If you have used the Recover feature or flagged individual transactions to be resent to QuickBooks and this has caused duplication, you will need to delete those entries in QuickBooks.

If your issue is a result of the backup and restore process, follow these steps to ensure this does not occur again:

  1. If you have restored the Point of Sale file on the back office computer and have performed the End of Day process and sent data to QuickBooks, back up your Point of Sale data file on the back office computer to the removable media you are using to transport the file from the register to the back office.
  2. Restore this backup in the register copy of Point of Sale. The register copy of the data will then have all the Completed flags set properly. Only transactions recorded after this point will have the Not Posted flag set.
  3. At the end of the next business day, back up your Point of Sale data file on the register computer and then restore it on the back office computer.
  4. Perform the End of Day process. Only transactions that occurred after having restored the data on the register machine will transfer to QuickBooks.
  5. After the End of Day process, back up your Point of Sale data at the back office computer and restore it on the register computer. The register is now ready for the next day's business.

Note: If you have duplicate transactions in QuickBooks created prior to using the above solution, these will have to be deleted manually.

KB ID# SLN40239
12/7/2016 2:11:03 PM
PPRDQSSWS406 9138 Pro 2017 a6831c