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Error code 140305: You have reached the maximum allowed number of customers in QuickBooks

When attempting to run a financial exchange in Point of Sale, you see the following:

Error code 140305: You have reached the maximum allowed number of customers in your QuickBooks Financial Software
Why this is happening

There are three possible causes for this message:

How to fix it

To resolve this issue, use one of the following solutions:

  1. Remove unused customers in Point of Sale and QuickBooks.
  2. Upgrade QuickBooks to the Enterprise edition which will effectively double the number of customers the program can contain.
  3. If you discover that the customer list in QuickBooks has not reached its maximum, resort the list to correct possible damage:
    1. From the Customers menu, select Customer Center.
    2. Right-click the Name header and select Re-sort List.
    3. Click OK to confirm the sorting and then attempt the financial exchange again.
  4. Resolve basic data damage.
KB ID# SLN40227
2/24/2017 6:16:03 PM
QYPPRDQBKSWS07 9138 Pro 2017 85851c