The article serves as a general troubleshooting guide for incorrect or missing data on a report. It also provides links to resources that will help you resolve common issues with specific reports.
Missing or incorrect data on reports is usually caused by wrong display options or filters, incorrectly entered transactions or possible data damage. Generally, this issue can be resolved when you check the following.
QuickBooks enables you to report on either the cash or the accrual basis. To see if your report is set to a cash or accrual basis, look at the upper left corner of the report.
Cash basis: reports show income and expenses at the time they are paid.
Accrual basis: reports show income and expenses based on the dates they were billed or invoiced. Note that QuickBooks tracks credit card accounts using the accrual method.
If you have customized the report, the filters you have applied may prevent the report from displaying as intended. You can view your information with the default filters by choosing a standard report. This ensures that filters are not blocking information.
Ensure your sales items are set up to post to income accounts. A common error occurs when you assign sales items to an asset or liability account. QuickBooks is unable to update your income accounts if you use an asset or liability account to track these items.
QuickZoom (double-click) on the incorrect amount to view the transactions that make up that account. You can also QuickZoom on an individual transaction to view the entry itself. Be sure to save any changes you make to transactions, and to refresh your report to see updated information.
If the above steps do not resolve your issue, use basic data damage troubleshooting to try to find and fix damaged data.