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Error: OL-222 after downloading a Web Connect file from an approved bank into QuickBooks Mac

When importing a .qbo file from an approved financial institution in QuickBooks Mac, you get the following error.

Note: For Windows, refer to Troubleshoot Online Banking Webconnect import issues and errors

Why this is happening
  • The OL-222 error indicates that QuickBooks did not receive a valid response from the financial institution's server. A parsing error occurred in the server response. This is often caused by one or more characters in the .qbo file that are not compliant with the Open Financial Exchange (OFX) standard for exchanging financial data with QuickBooks.
  • The download (.QBO file) is formatted incorrectly and needs to be fixed by the Financial Institution.
How to fix it
KB ID# SLN40118
4/29/2017 6:14:43 AM
QYPPRDQBKSWS05 9138 Pro 2017 38887b