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Point of Sale: Resolve company data issues when restoring a backup file

When starting Point of Sale or after restoring a backup file, you may encounter one of the following issues:

  • Data is missing, or the file is blank or empty
  • Unable to see other company files than the one currently open
Why this is happening
  • A new file was created and opened in Point of Sale.
  • You may have multiple files and opened an incorrect file.
  • An older backup is restored. A backup file will contain only data from up to the time it was created.
  • File is hidden or not displayed.
How to fix it
KB ID# SLN40112
10/26/2016 12:35:15 AM
QYPPRDQBKSWS05 9138 Pro 2017 fc4e29