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Error 1324: The path to [directory] contains an invalid character

While you are installing QuickBooks Desktop, you see this error message:

Error 1324: The path to [directory] contains an invalid character.

Why this is happening

This error may be caused by:

  • An invalid character in QuickBooks Desktop installation path
  • An incorrect path setting in the Windows registry
  • Not enough disk space: Insufficient hard drive space available to install the QuickBooks Desktop program
How to fix it
  1. Restart your computer, and reinstall QuickBooks Desktop.
  2. Confirm that at least 2.5 GB of disk space is available for installing QuickBooks Desktop.
    1. On your keyboard, press Windows + E to open the Computer window.
    2. Note the amount of free space shown in the window next to the drive letter where QuickBooks Desktop is being installed:
      • If the amount of free space is less than 1 GB, free up disk space before installing QuickBooks or install QuickBooks Desktop on a different drive.
      • If the amount of free space is greater than 1 GB, proceed with step 2.
  3. Remove invalid characters from the QuickBooks installation path:
    1. On your keyboard, press Windows + E to open the Computer window.
    2. Navigate to the path shown in the error:
      • If there are non-alphanumeric characters in the name of any folder in the installation path, right-click the folder and select Rename to remove them, and then reinstall QuickBooks Desktop.
      • If there are only alphanumeric characters in the installation path, proceed with step 3.
  4. Create a new user in Windows to rewrite any Windows registry settings that may be causing the error and log in as that user to install QuickBooks Desktop.

Note: You must be logged in as a Windows Administrator or as a member of the Administrator group to add a new user.

KB ID# SLN40039
12/3/2016 7:51:35 PM
PPRDQSSWS400 9138 Pro 2017 baca6b