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Are My Funds On Hold?

If you haven't received a deposit, your funds may be on hold. There are a couple circumstances which result in delayed deposits:

You never provided your bank account information

If you have yet to enter your deposit bank account information, Intuit takes the payments you accept and applies those funds to your Intuit account until you tell us where to deposit your money. You can collect any time by adding your deposit bank account.

You already provided your bank account information and deposit status is WITHHELD

If you see in the Merchant Service Center that a deposit has been withheld, it means that there was something unexpected in the batch that comprises the deposit and Intuit is conducting an investigation.

What you need to do

You'll get an email notification that includes detailed instructions. Usually we request some information to help speed our review. For issues regarding individual transactions, we may ask for a detailed invoice with the cardholder's (customer's) billing address and telephone number. To resolve the issue as fast as possible, promptly submit any requested documents.

When will Intuit release these funds?

We won’t deposit money from the specified transactions until we complete our review, so please respond as fast as you can. Once we get ALL requested information, we can usually complete the investigation within 2 business days.

Where does it state that funds can be delayed?

Please refer to your merchant service agreement at http://intuitpayments.com/legal and review sections 1.07 and 1.08. We know delays are painful, but we're obligated to protect the interests of all parties involved in payment processing.


KB ID# INF21334
10/28/2016 3:15:47 AM
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