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Payments account: Unsettled debt FAQs
This article answers questions about about unsettled debt on your payments account.
Frequently Asked Questions
Why haven't you deposited my funds?
When we can't debit your bank account we may not be able to deposit your money as we usually do.
Intuit tried to debit my account and it didn't work. What can I do to fix this?
We collect payments for our service by debiting the bank account where we deposit your funds. When a debt is rejected, we'll let you know. Read our list of
and how to fix each one.
Why do I have more than one payments account opened when I only applied once?
If you opened multiple accounts by mistake, we need to do some research to figure out why you have more than one account.
I have filed Bankruptcy. What do I need to do?
If you have filed Bankruptcy, please have your Bankruptcy lawyer send your Bankruptcy documentation to us at the address listed at the bottom of this article.
Why would I owe anything if I never used the account?
Whether the account is used or not, you incur basic service fees once your account is open and available for use.
How do I change or update the deposit checking account on file for my payment service?
You can change this information yourself in the
Merchant Service Center
If you can't sign in to the Merchant Service Center, call us at
How do I pay my outstanding balance?
Mail your check or pay us over the telephone using the following contact information:
Call us at:
800-558-9558 Monday-Friday, between 7:00am – 5:00pm (Pacific Time)
Mail payments or letters to:
21215 Burbank Boulevard Suite 100, Woodland Hills, CA 91367
KB ID# INF20482
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