When Intuit cannot collect fees from your bank account, we will email you a notice to let you know that there is a returned item from your bank. This notice includes the ACH (Automated Clearing House) Reject Code for your reference and so you can share it with your bank. In many cases, you may be able to resolve this issue on without having to contact customer service. You can find your reject code and its solution below. Please be sure to resolve your issue quickly to reduce any delays with you bank deposits.
Reject Code (US)
Reject Code (CAN)
Available balance is not sufficient to cover the dollar amount of the debit entry
Previously active bank account is now closed
No Account/Unable to Locate Account
The account number does not correspond to the individual identified in the entry or a valid account.
Invalid Account Number
The account number fails the check digit validation or may contain an incorrect number of digits.
Unauthorized Debit Entry
A business debit entry was transmitted to a members consumer account, and the member had not authorized the entry
Returned at Our Bank's Request
Authorization Revoked by Customer
You previously authorized an entry but revoked authorization
You requested a stop payment
908 (Funds not cleared)
Uncollected Funds - Available balance is sufficient, but collected balance is not sufficient to cover the entry
915; 916; 917; 918
Customer Advises Not Authorized - You advised your bank that Intuit is not not authorized to debit your account.
Check Safekeeping Entry Return
Branch Sold To Another DFI
Entry destined for an account at a branch that has been sold to another financial institution.
Bank Not Qualified to Participate
Your bank can't participate in ACH or the routing number is incorrect
Account Holder Deceased
Account holder has died (used in the event of a Representative Payee, Guardian, or trustee.)
Beneficiary had died.
Funds unavailable due to legal action or your bank.
File Record Edit Criteria
Your bank rejected some portions of this item (identified in return addenda)
Non Transaction Account
Policies or regulations prohibit or limit ACH activity on your account
Invalid Company Identification
Invalid Individual ID Number
Entry refused by your bank due to one of the following:
Request appears to be a duplicate entry
907; 919; 920; 921
Corporate Customer Advises Not Authorized
You told your bank that entry was not authorized
How to Submit a Bank Letter
Your bank letter must:
Fax bank letters to: 818-436-8291