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Resolving ACH Returns on Your Payments Account

When Intuit cannot collect fees from your bank account, we will email you a notice to let you know that there is a returned item from your bank. This notice includes the ACH (Automated Clearing House) Reject Code for your reference and so you can share it with your bank. In many cases, you may be able to resolve this issue on without having to contact customer service. You can find your reject code and its solution below. Please be sure to resolve your issue quickly to reduce any delays with you bank deposits. 

Reject Code - Reason

Reject Code (US)

Reject Code (CAN)

Reason

Solution

R01

901 (NSF)

Insufficient Funds
Available balance is not sufficient to cover the dollar amount of the debit entry

  • If you now have enough funds available to cover any balance with Intuit, please contact us at 888-692-9559 with your Merchant Account Number or Case Number ready.
  • I you would like to pay over the phone with a credit card, please contact us at 888-692-9559 with your Merchant Account Number or Case Number ready.
  • Please note that credit card must be $5 or above. Anything below will need an alternative payment method.
  • Additionally, we only accept Discover, MasterCard, and Discover.

R02

905

Account Closed 
Previously active bank account is now closed

  • Have your bank write or call us to confirm that the account has been restored. Bank letter instructions can be found here.
  • Or switch to a different deposit bank account in the Merchant Service Center. Read how.

R03

902; 914

No Account/Unable to Locate Account 
The account number does not correspond to the individual identified in the entry or a valid account.

  • Check your deposit bank account information in the Merchant Service Center and fix any mistakes or switch to a different bank account. Read how. If the bank information is correct, have your bank write or call us) to confirm that this bank reject issue is resolved. (You'll find bank letter guidelines at the end of this article.).

R04

900; 912

Invalid Account Number 
The account number fails the check digit validation or may contain an incorrect number of digits.

  • Check your deposit bank account information in the Merchant Service Center and fix any mistakes or switch to a different bank account. Read how. If the bank information is correct, have your bank write or call us (With Prin) to confirm that this bank reject issue is resolved. (You'll find bank letter guidelines at the end of this article.).

R05

N/A

Unauthorized Debit Entry 
A business debit entry was transmitted to a members consumer account, and the member had not authorized the entry

  • Have your bank write or call us to confirm that the account has no additional stop payments on Intuit. Bank letter instructions can here.
  • Or switch to a different deposit bank account in the Merchant Service Center. Read how.

R06

N/A

Returned at Our Bank's Request

  • No Action Needed

R07

N/A

Authorization Revoked by Customer 
You previously authorized an entry but revoked authorization

  • Have your bank write or call us to confirm that the account has been re-instated. Bank letter instructions can be found here.
  • Or switch to a different deposit bank account in the Merchant Service Center. Read how.

R08

903; 907

Payment Stopped 
You requested a stop payment

  • Have your bank write or call us to confirm that the account has no additional stop payments on Intuit. Bank letter instructions can be found here..
  • Or switch to a different deposit bank account in the Merchant Service Center. Read how.

R09

908 (Funds not cleared)

Uncollected Funds - Available balance is sufficient, but collected balance is not sufficient to cover the entry

  • If you now have enough funds available to cover any balance with Intuit, please contact us at 888-692-9559 with your Merchant Account Number or Case Number ready.
  • I you would like to pay over the phone with a credit card, please contact us at 888-692-9559 with your Merchant Account Number or Case Number ready.
  • Please note that credit card must be $5 or above. Anything below will need an alternative payment method.
  • For credit card payments, we only accept Discover, MasterCard, and Discover.

R10

915; 916; 917; 918

Customer Advises Not Authorized - You advised your bank that Intuit is not not authorized to debit your account.

  • Have your bank write or call us to confirm that the account has no additional stop payments on Intuit. Bank letter instructions can be found here.
  • Or switch to a different deposit bank account in the Merchant Service Center. Read how.

R11

N/A

Check Safekeeping Entry Return

  • No Action Needed

R12

N/A

Branch Sold To Another DFI
Entry destined for an account at a branch that has been sold to another financial institution.

  • Have your bank write or call us to confirm that the account has been cleared for ACH debits and credits with Intuit. Bank letter instructions can be found here.
  • Or switch to a different deposit bank account in the Merchant Service Center. Read how.

R13

N/A

Bank Not Qualified to Participate 
Your bank can't participate in ACH or the routing number is incorrect

  • Have your bank write or call us to confirm that the account has been cleared for ACH debits and credits with Intuit. Bank letter instructions can be found here.
  • Or switch to a different deposit bank account in the Merchant Service Center. Read how.

R14

910

Account Holder Deceased
Account holder has died (used in the event of a Representative Payee, Guardian, or trustee.)

  • If the account holder is deceased, send us a Death Certificate. Depending on the bank's policy, a letter or complete bank account change may also be required. For instructions to update Click Here.

R15

910

Beneficiary Deceased 
Beneficiary had died.

  • If the account holder is deceased, send us a Death Certificate. Depending on the bank's policy, a letter or complete bank account change may also be required. For instructions to update Click Here.

R16

911

Account Frozen 
Funds unavailable due to legal action or your bank.

  • Have your bank write or call us to confirm that the account has been cleared for all ACH debits and credits. Bank letter instructions can be found here.
  • Or switch to a different deposit bank account in the Merchant Service Center. Read how.

R17

 

File Record Edit Criteria 
Your bank rejected some portions of this item (identified in return addenda)

  • You do not need to do anything. We'll try to fix this issue.

R20

 

Non Transaction Account 
Policies or regulations prohibit or limit ACH activity on your account

  • Your bank account must be able to accept unlimited ACH debits or credits.
  • Be sure you have not inputted a Savings account. A savings account only allows a limited number of debits.
  • Have your bank write or call us to confirm that the account has been cleared for unlimited ACH debits and credits. Bank letter instructions can be found here.
  • Or switch to a different deposit bank account in the Merchant Service Center. Read how.

R21

 

Invalid Company Identification

  • Not Applicable

R22

 

Invalid Individual ID Number

  • Not Applicable

R23

922

Entry refused by your bank due to one of the following: 
 

  • Minimum or exact amount not remitted
     
  • Account subject to litigation
     
  • Transaction results in overpayment
     
  • Intuit's bank not known by your bank
     
  • You didn't authorize payment
  • Have your bank write or call us to confirm that the account has been cleared for all ACH debits and credits. Bank letter instructions can be found here.
  • Or switch to a different deposit bank account in the Merchant Service Center. Read how.
  • If you feel this money does not belong to you, please contact us at 888-692-9559 with your Merchant Account Number or Case Number ready.

R24

 

Duplicate Entry
Request appears to be a duplicate entry

  • You don't need to do anything. We'll try to fix this issue.

R29

907; 919; 920; 921

Corporate Customer Advises Not Authorized 
You told your bank that entry was not authorized

  • Have your bank write or call us to confirm that the account has been cleared for all ACH debits and credits. Bank letter instructions can be found here.
  • Or switch to a different deposit bank account in the Merchant Service Center. Read how.
  • If you need the ACH Identity Codes, please contact us at 888-692-9559 with your Merchant Account Number or Case Number ready.

 

 

 

 

 

How to Submit a Bank Letter

Your bank letter must:

  • Be on bank letterhead.
  • Clearly state the specific reject reason and that it has been resolved.
  • State that the account is open and available for both ACH debits and credits.
  • Include your bank account number and the routing number.
  • Include your case number or Merchant Account Number.
  • Include a telephone number for a bank representative.
  • Be signed and dated by a bank representative.

Fax bank letters to: 818-436-8291

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