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Incorrect FedEx service on the Shipping Manager Shipment Confirmation

The Shipping Manager Shipment Confirmation window shows FedEx Home Delivery even though FedEx Ground is selected as the default service.

This can occur if the Residential option is selected when shipping from QuickBooks Shipping Manager.

In this case you would have the following setup:

  • In the FedEx Shipping Manager account, the default service is set to FedEx Ground.
  • In the invoice for the customer, although the service is set to FedEx Ground by the default, the Residential checkbox is selected.


This checkbox overrides the default setting and changes the shipping confirmation to show FedEx Home Delivery.

KB ID# INF14202
4/26/2017 8:49:39 AM
QYPPRDQBKSWS09 9138 Pro 2017 335f47