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QuickBooks service discontinuation policy and upgrade information

Calendar Year 2015 Discontinuation Policy (QuickBooks 2012 Products)

What is it and when does it happen?

After May 31, 2015, access to add-on services will be discontinued for QuickBooks 2012 Desktop (Windows and Mac).  This includes all versions of QuickBooks 2012 (Pro, Premier, Enterprise Solutions, Accountant Edition, and Mac).  

Note: If you do not use any of the add-on services in QuickBooks 2012, your product will continue to work for you but you will not be able to subscribe to live technical support or any of the other Intuit services that can be integrated with QuickBooks.

In addition to QuickBooks 2012 (for Windows and Mac), there are a few other Intuit products that are affected by the discontinuation of add-on services.

 

What service discontinuation means:

Products affected by service discontinuation as of May 31, 2015, are listed in the table below. If you don’t make use of live technical support or any of our add-on services, and are happy with your current version of QuickBooks, you can continue to use it.

If you are using a product affected by service discontinuation and want to maintain access to live technical support and add-on services, you’ll need to upgrade to the latest version of QuickBooks as soon as possible.

Fully supported products Products for which services will be discontinued after May 31, 2015

QuickBooks Pro and Premier (Windows) 2015, 2014, and 2013

QuickBooks Pro 2012

QuickBooks Premier 2012 (General Business, Contractor, Manufacturing & Wholesale, Nonprofit, Professional Services, and Retail)

QuickBooks for Mac 2015, 2014, and 2013

QuickBooks for Mac 2012

QuickBooks Enterprise Solutions 15, 14, 13

QuickBooks Enterprise Solutions 12

QuickBooks Accountant 2015, 2014, and 2013

QuickBooks Premier Accountant Edition 2012

QuickBooks Point of Sale 2013 and 12.0

QuickBooks Point of Sale 10.0

 As services to older versions are scheduled to be discontinued, we notify affected customers in advance by mail or email and through in-product notifications and information on this web site, such as this article. Please keep an eye out for updates on our future plans as they become available.

Product, upgrade, and pricing information for QuickBooks 2015 (all versions):

We want to work with you to make sure that your upgrade experience is easy, fast, and as cost-effective as possible.

 

Click each question below to see the answer.

 

Calendar Year 2014 Discontinuation Policy (QuickBooks 2011 Products)

What is it and when does it happen?

After May 31, 2014, access to add-on services will be discontinued for QuickBooks 2011 Desktop (Windows and Mac).  This includes all versions of QuickBooks 2011 (Pro, Premier, Enterprise Solutions, Accountant Edition, and Mac).  

Note: If you do not use any of the add-on services in QuickBooks 2011, your product will continue to work for you but you will not be able to subscribe to live technical support or any of the other Intuit services that can be integrated with QuickBooks.

In addition to QuickBooks 2011 (for Windows and Mac), there are a few other Intuit products that are affected by the discontinuation of add-on services.

Click each question below to see the answer.

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