Live technical support and add-on business services such as payroll, credit card processing, QuickBooks Email, and online banking will be discontinued for QuickBooks for Windows 2009, QuickBooks 2009 for Mac, and a few other products as of May 31, 2012.
We are committed to developing easy, straightforward financial tools that help you today and grow with you tomorrow. But it's a balancing act - making QuickBooks better and easier to use while still supporting older versions. So we offer support for the current version of QuickBooks and the two previous versions.
This article explains what service discontinuation means to your business and provides information on upgrading to the latest version of QuickBooks.
Call us at any time to take advantage of special upgrade pricing and to discuss your options:
- QuickBooks Pro or Premier or QuickBooks for Mac or QuickBooks Accountant: 866.676.9670
- QuickBooks Enterprise Solutions: 800.450.7498
- ProAdvisors: Phone and chat options are on the member support page (login required).
What service discontinuation means
Products affected by service discontinuation as of May 31, 2012, are listed in the table below. If you don’t make use of live technical support or any of our add-on services, and are happy with your current version of QuickBooks, you can continue to use it.
If you are using a product affected by service discontinuation and want to maintain access to live technical support and add-on services, you’ll need to upgrade to the latest version of QuickBooks as soon as possible.
| Fully supported products |
Products for which services will be discontinued on May 31, 2012 |
|
QuickBooks Pro and Premier (Windows) 2012, 2011, and 2010
QuickBooks Simple Start (Windows) 2010
|
QuickBooks Pro, Premier and Simple Start 2009
|
|
QuickBooks for Mac 2012, 2011, 2010
|
QuickBooks for Mac 2009
|
|
QuickBooks Enterprise Solutions 12, 11, 10
|
QuickBooks Enterprise Solutions 9
|
|
QuickBooks Accountant 2012, 2011, 2010
|
QuickBooks Premier Accountant Edition 2009
|
|
Credit Card Processing Kit 2010
|
Credit Card Processing Kit 2009
|
|
Invoice Manager 2010
|
Invoice Manager 2009
|
As services to older versions are scheduled to be discontinued, we notify affected customers in advance by mail or email and through in-product notifications and information on this web site, such as this article. Please keep an eye out for updates on our future plans as they become available.
Product and upgrade information
To learn more about QuickBooks 2012, use these links:
Call us to take advantage of special upgrade pricing and to discuss your options:
- QuickBooks Pro or Premier (Windows): 866.676.9670
- QuickBooks Accountant: 888.236.9501
- QuickBooks for Mac: 866.676.9670
- QuickBooks Enterprise Solutions: 800.450.7498
We want to work with you to make sure that your upgrade experience is easy, fast, and as cost-effective as possible.
Affected services
Upgrade as soon as possible to retain access to the following add-on services and live support. Click any service below to learn how it is affected by service discontinuation.
QuickBooks Pro, Premier, and Simple Start 2009 and QuickBooks Enterprise Solutions 9
QuickBooks Payroll services
Assisted Payroll: After May 31, 2012, QuickBooks 2009 no longer automatically calculates correct payroll taxes, provides payroll forms, or allows you to send your payroll data. Your subscription is inactivated and tax forms are no longer filed. Frequently asked questions about QuickBooks Payroll.
Basic, Standard, or Enhanced Payroll: After May 31, 2012, QuickBooks 2009 no longer automatically calculates correct payroll taxes or provides payroll tax forms. Your paychecks may be inaccurate. Your subscription is inactivated and you will receive a prorated refund for the unused portion of your Payroll subscription. Frequently asked questions about QuickBooks Payroll.
Employee Organizer: Employee Organizer Compliance Updates are no longer available.
Credit Card Processing
Merchant Service: You will receive a message indicating that the service is no longer available. You will not be able to process credit card transactions through QuickBooks 2009, QuickBooks Credit Card Processing Kit 2009, and QuickBooks Invoice Manager 2009. This message includes instructions for processing credit card transactions outside of QuickBooks.
Terminal Download: If you are a terminal customer, you will still be able to process credit cards through your terminal, but you will not be able to download transactions into QuickBooks.
Automatic Credit Card Billing: Your automatic credit card billing service is discontinued and you will not be able to download transactions into your QuickBooks 2009 software. Your customer profiles in the Automatic Credit Card Billing system are deleted and you do not have access to the data you entered.
Bill Pay
You will receive an error message instructing you to contact technical support, and you will no longer be able to connect to your financial institution to pay bills.
Online Banking
You will receive an error message during an attempt to download transactions, send online payments, or send online transfers. The exact error message depends on your download method. For example, you may receive “QuickBooks is unable to verify the Financial Institution Information for this Download.” There is no need to contact your Financial Institution, as they will refer you back to Intuit to upgrade your QuickBooks.
QuickBooks Email
After May 31, 2012, you will no longer be able to use the QuickBooks Email service to send sales receipts, credit memos, purchase orders, reports, and forms. If you choose not to upgrade, you have 2 options:
- You can email directly from QuickBooks 2009 using your Outlook, Outlook Express or Windows Mail account (works with Outlook 2007, 2003, 2002, or 2000).
- You can email forms and reports as .pdf files using your own email account, but not directly from QuickBooks.
Learn how to save forms as .pdf files.
Third-party products
We do not anticipate the discontinuation of QuickBooks 2009 and QuickBooks Enterprise Solutions 9 to cause any problems with the QuickBooks compatible software from the Intuit Developer Network. You can see a list of this software at the Intuit Marketplace.
Enterprise Solutions Full Service Plan (FSP)
If you are using QuickBooks Enterprise Solutions 9 and have an active Full Service Plan, you will continue to receive support until the expiration of your plan. However, it’s important to always install the latest version of Enterprise Solutions (which you receive as a part of the Full Service Plan) by May 31, 2012 to ensure uninterrupted support.
Live technical support and Online Backup
QuickBooks for Mac 2009
Online Banking
You will see an error message when you try to download transactions, send online payments, or send online transfers. The error message you see depends on your download method. For example, you may see the message “QuickBooks is unable to verify the Financial Institution Information for this Download.” There is no need to contact your Financial Institution, as they will refer you back to Intuit to upgrade your QuickBooks.
Live technical support
Credit Card Processing Kit 2009
Merchant Service
You will receive a message indicating that the service is no longer available. You will not be able to process credit card transactions through QuickBooks 2009, QuickBooks Credit Card Processing Kit 2009, and QuickBooks Invoice Manager 2009. This message includes instructions for processing credit card transactions outside of QuickBooks.
Online Banking
You will see an error message when you try to download transactions, send online payments, or send online transfers. The error message you see depends on your download method. For example, you may see the message “QuickBooks is unable to verify the Financial Institution Information for this Download.” There is no need to contact your Financial Institution, as they will refer you back to Intuit to upgrade.
Billing Solution
You will get a message indicating that the service is no longer available. The message will include upgrade instructions.
Live technical support
Invoice Manager 2009
Merchant Service
You will get a message indicating that the service is no longer available, and you will not be able to process credit card transactions through QuickBooks 2009, QuickBooks Credit Card Processing Kit 2009, and QuickBooks Invoice Manager 2009. This message will include instructions for processing credit card transactions outside of QuickBooks.
Billing Solution
You will get a message indicating that the service is no longer available. The message will include upgrade instructions.
Live technical support
Technical support plans—All QuickBooks products
Active QuickBooks Care Protection Plan with automatic renewal
Monthly renewal: If you have an active QuickBooks Care Protection Plan that automatically renews monthly (such as the QuickBooks Care Protection Plan with Monthly Billing), your plan will be automatically canceled on the next renewal date after May 31, 2012, unless you upgrade to QuickBooks 2012. In addition, any included services, such as data recovery and free Online Backup, will be canceled unless you upgrade.
Annual renewal: If you have an active QuickBooks Care Protection Plan that automatically renews each year (such as the QuickBooks Care Protection Plan with Annual Billing), you will continue to receive live support and any service included in your QuickBooks Care Protection Plan until the plan’s expiration date. At that time, if you are still using QuickBooks 2009, your QuickBooks Care Protection Plan will be automatically canceled and will not renew. In addition, any included services, such as data recovery and free Online Backup, will be canceled as well.
Live telephone support on a pay-per-use basis
If you want to receive live support on a pay-per-use basis (One-Time Support) after May 31, 2012, you will need to have a currently supported version of QuickBooks (2012, 2011, or 2010). You can still get answers to common questions by searching the QuickBooks Support web site if you chose not to upgrade, but we do not provide live support for products affected by service discontinuation.
Upgrade considerations
- Difference between the 2009 and 2012 products. QuickBooks 2012 includes many new productivity boosting features to help you save more time and stay more organized. Find out what’s new since 2009 and watch a video to see the new 2012 features in action.
- We also offer a QuickBooks Plus subscription option (Windows only, 1-user), so you don't have to worry about being on an unsupported version of QuickBooks.
QuickBooks Plus includes QuickBooks 2012, unlimited 24/7 support, mobile access to customer and sales data, an easy upgrade experience with ongoing upgrades as they become available, and more.
- System requirements. Check the system requirements to learn whether your current system will support the latest version of QuickBooks:
- Upgrade process and assistance. After you complete your order for QuickBooks 2012, you will receive an email with a download link and instructions. Your QuickBooks 2012 purchase includes up to 60 minutes* with a QuickBooks expert who can help you: You can also refer to step-by-step instructions on the Install Center. Or, Frequently Asked Questions about Installing QuickBooks may also be helpful.
- Get the most out of QuickBooks
- Help avoid common mistakes
- Get answers to your QuickBooks questions
- Time required. In most cases, you can update QuickBooks and your company file in less than an hour. The larger your company file, the longer it takes. After you install QuickBooks 2012 or QuickBooks for Mac 2012, you will be prompted to register, which is required if you want to access any add-on services or live support while using QuickBooks 2012.
- Company file conversion. When you upgrade, you are prompted to convert your company file so it will work with your new product. We take great precautions during this process to protect your data. For example, QuickBooks verifies the integrity of your data file and helps you perform a backup before the upgrade process begins.
*Expires at the earlier of 9/26/2012 or 30 days after registration. You can call upon purchase or within 30 days of completing your QuickBooks registration on the Web. One technical support phone call for up to 60 minutes (cannot be redeemed in increments) per registering customer allowed within the above-mentioned qualifying period.
Registration and downloads of older, non-supported products
We make every effort to provide customer support for registration and licensing for older versions of QuickBooks under Intuit's standard terms and conditions, if that data is available. Unfortunately, we cannot assure that we will be able to register, provide keycodes, or offer data and password recovery for older versions of QuickBooks.
Similarly, although we are not able to provide replacement CDs, disks, or manuals for unsupported versions of QuickBooks, we do provide download files back to QuickBooks 2005.
Purchase options and upgrade discounts
We hope this page answers any questions you have about our service discontinuation plan. Once you have considered all your upgrade options and are ready to make a decision, click on the links below--or call to upgrade to QuickBooks 2012. ProAdvisors get pricing info here (login required).
- Limited-time offer: Save 20% when you buy direct from Intuit
| How to Buy |
Product |
MSRP |
Upgrade Price |
Savings |
|
Call 866.676.9670
|
QuickBooks Pro 2012
|
$229.95
|
$183.95
|
$46
|
|
Call 866.676.9670
|
QuickBooks Pro Plus
|
$249.95/yr
|
$183.95
|
$66
(year 1)
|
|
Call 866.676.9670
|
QuickBooks Pro 2012
3-user
|
$649.95
|
$519.95
|
$130
|
|
Call 866.676.9670
|
QuickBooks Premier 2012
|
$399.95
|
$319.95
|
$80
(year 1)
|
|
Call 866.676.9670
|
QuickBooks Premier Plus
|
$349.95/yr
|
$319.95/yr
1st year only
|
$30
|
|
Call 866.676.9670
|
QuickBooks Premier 2012
3-user
|
$999.95
|
$799.95
|
$200
|
|
Call 866.676.9670
|
QuickBooks for Mac 2012
|
$229.95
|
$183.95
|
$46
|
|
Call 866.676.9670
|
QuickBooks for Mac
3-user
|
$599.95
|
$479.95
|
$120
|
|
Call 866.450.7498
|
QuickBooks Enterprise Solutions 5-user
|
$3000
|
$2400
|
$600
|
- Sometimes you might get an even better deal through a retail store or website. We want you to get the best deal, so we encourage you to check with the retailers listed below:
QuickBooks 2009 Users: To avoid service interruption, upgrade by May 31, 2012
- QuickBooks Pro or Premier (Windows): 866.676.9670
- QuickBooks for Mac: 866.676.9670
- QuickBooks Enterprise Solutions: 866.450.7498