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Intuit QuickBooks accounting & Point-of-Sale software support policies

Here at QuickBooks, we are here to support you and your small business needs. Here is how we can help you:

Overview

Contact our Intuit Support Professionals (days and hours of support):

  1. Technical Support:
    • Pro/Premier Customers: 24/7 support
    • Enterprise Customers: M-F (4:00am-7:00pm PST)
  2. Pro/Premier Installation and Business Applications (“How do I" questions): 7 days a week (5:00am-9:00pm PST)
  3. Enterprise Business Applications (“How do I…” questions): M-F (4:00am-7:00pm PST)
  4. Customer Service (Billing, Charge and Order Inquiries, Refunds, Product Registration, and general Customer Service): M-F (6:00am-6:00 pm PST)
  5. Point of Sale  M-F (6:00am to 8:00pm and Sat and Sun 7:00am to 4:00pm PST): POS technical support: 800.348.0254 (POS2013 (V11) and POS V10)

Click here for contact phone numbers (Notes:  1.  Be sure to select the correct product and year for which you need help; 2.  Please be aware that calling after posted hours will direct you to the Pro/Premier Technical Support Team.)

FREE HELP (all issues not listed in this section require a support plan for live assistance)

Issues that are free for 12 months after product registration* (for currently supported products only).  Service Discontinuation Policy Applies

*Software must be registered within 90 days of purchase.

Technical support guidance on:

  • Downloading QuickBooks software or installing from the CD.
  • Questions about installing or reinstalling QuickBooks on one or more computers that meet published system requirements for your product, or moving your product to a new computer that meets those requirements.
  • Upgrading to the current version or latest release of your QuickBooks Software.
  • Integrating QuickBooks Point of Sale with QuickBooks Financial Software for the first time.
  • Setting up Multi-Store Exchange in QuickBooks Point of Sale Pro Multi-Store.
  • Creating a new company file or converting a company file from another version of QuickBooks Point of Sale or certain other products.
  • Questions around initial setup of multi-users as well as multi-user networks such as installation, Windows firewall setup and folder permission configuration.
No charges – Issues that do not have any associated fees or charges regardless of product (for currently supported products only). Service Discontinuation Policy Applies
  • Error messages or documented solutions that tell you to contact Technical Support.
  • All error messages that contain a 6XXX code.
  • Problems registering your product.
  • Password reset.
  • Upgrading to the current version or latest release of your product.
  • Third party support for items necessary for QuickBooks to operate, limited to stated system requirements.
OPTIONS FOR SUPPORT
For any other issue, we offer personalized assistance from an Intuit Support Professional with the purchase of a support plan or the one-time support option.
SUPPORT PLANS
  • QuickBooks Premier Plus and Pro Plus subscribers (annual or monthly subscription required)
    All QuickBooks Premier Plus and Pro Plus subscribers are entitled to unlimited, 24/7 support on any topic with an active and current subscription.  Plus subscribers receive mobile access to data, online backup of QuickBooks Files, and automatic upgrades. (click here for more details).
  • QuickBooks Pro, Premier, QuickBooks for Mac
    Unlimited support is available for any issue with an active support plan (click here for more details).
Alternately, a single incident support call may serve your needs.  A one-time fee of $59.95 will be charged for a single support call.

QuickBooks Point of Sale (annual or monthly subscription required- plan covers both POS and QB)

  • Monthly= $79.00/month   Annual= $589.00/year
    All QuickBooks POS subscribers are entitled to unlimited support on any topic with an active and current subscription (see hours of operation for POS listed above, QB= 24/7).  Plus subscribers receive free online backup.

Alternately, a single POS incident support call may serve your needs. A one-time fee of $59.00  will be charged for a single support call.

QuickBooks Enterprise Solutions Customers. 

  • Unlimited support is available for any issue with an active Full Service Plan. Please click here for more details on pricing for the Full Service Plan.  In the first year, Intuit Enterprise Solutions customers receive unlimited technical support and upgrades.


A single incident support call is also available for Enterprise customers for $200.00.

 †One Time Support provided on a per issue basis and supports you with that issue up to 10 days after your call.

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