Return a QuickBooks product for a refund

If you purchased from us and it's within 60 days of the ship, download, or unlock date, you're eligible for a refund under our satisfaction guarantee.

You can request a refund by contacting Customer Service. Have your license number handy for faster service. Please note that when you request the refund, your license will be deactivated and you will no longer be able to use the product.

You can also return your physical products within 60 days of purchase. Intuit recommends returning products using a traceable method. If shipping via USPS, consider using registered or certified mail, or a return receipt. We are not responsible for lost mail or products damaged during shipment. Staples rewards used for the purchase will not be reimbursed.  Shipping fees for the initial order and product return will not be reimbursed.

Fill out the QuickBooks Return Form and send it together with the physical product to:

Intuit Returns:
Intuit Inc.
Returns Department
112 Hidden Lake Circle
Duncan, SC 29334

Additional instructions for Point of Sale customers

If you purchased a hardware bundle, the following must be included for a full refund:

• Intuit POS software
• All hardware components, including cables, power supplies, accessories, CD's, and manuals.
• For retail returns, a dated receipt

Return your product and hardware to the following address:

Intuit Returns:
Intuit Inc.
Returns Department
112 Hidden Lake Circle
Duncan, SC 29334

I purchased from Amazon.com

You can return your Amazon product within 60 days of purchase. Intuit recommends returning products using a traceable method. If shipping via USPS, consider using registered or certified mail, or a return receipt. We are not responsible for lost mail or products damaged during shipment. Shipping fees for the initial order and product return will not be reimbursed.

Fill out the QuickBooks Return Form and send it together with the physical product to:

Intuit Returns:
Intuit Inc.
Returns Department
112 Hidden Lake Circle
Duncan, SC 29334

 

If you purchased from a retailer and they will not accept the product return, you can return the product to us within 60 days of purchase. You will need to provide the following:

• All physical components, including manual and CD if applicable
• A copy of the retail purchase receipt
• Your name or the payee's name (for the refund check)
• Mailing address to send the refund
• Phone number
• Email address (optional, in case there are questions)

Important: Intuit recommends returning your product using a traceable method. If shipping via USPS, consider using registered or certified mail, or a return receipt. Intuit is not responsible for lost mail or products damaged during shipment. Shipping fees for the initial order and product return will not be reimbursed. Send all physical product returns to:

Intuit Inc.
Returns Department
112 Hidden Lake Circle
Duncan, SC 29334

There is no 60-day money back guarantee for education/lab packs, or resource guides. You may return these only if they have not been opened. Mail unopened products to the returns department for a refund or exchange. They may be exchanged if the wrong item was ordered or purchased.

Intuit Inc.
Returns Department
112 Hidden Lake Circle
Duncan, SC 29334

You have 60 days from the purchase date to obtain a refund for product downloads, product unlocks, and all other electronically delivered Intuit media. Since there is no physical product shipped, you are not required to send anything back to the Returns Department. Refunds for electronically delivered QuickBooks can be requested by contacting the QuickBooks customer service department at (877) 683-3280 M-F 6am-6pm PT.

Payment Method	Purchased from Intuit	Purchased from a retailer
Credit Card or Debit Card	Software: A refund will appear on your credit card statement 7-10 business days after being processed by Customer Service. Hardware (QuickBooks Point of Sale Products only): Upon receipt of your return, a refund will be issued back to the credit card used on the original purchase within 7-10 business days. It will appear on your statement in 1-2 billing cycles.	Expect a mailed refund check within 4 weeks after receipt of your return.
Check	Software: Software returns are no longer required. Expect a mailed refund check within 2 weeks after contacting Customer Service to request a refund. Hardware (QuickBooks Point of Sale Products only): Expect a mailed refund check within 2 weeks after receipt of your return.	Expect a mailed refund check within 4 weeks after receipt of your return.
Cash	Intuit does not accept cash payment.	Expect a mailed refund check within 4 weeks after receipt of your return.

If you'd like to see when you should've expected the product, check the estimated delivery times on the article Where's my QuickBooks order? If your UPS delivery arrived after the expected date, please contact Customer Service. We will investigate the tracking history and issue a refund if it was late.

If you have a priority or discount code for free shipping, please have the mailer ready and then contact Customer Service to request a refund.

We'd like to help you right away. Please contact Customer Service