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Cancel or Downgrade a QuickBooks Enterprise Solutions Full Service Plan

If you are not completely satisfied with your QuickBooks Enterprise Support Plan, you have the option to cancel it. However, you should be aware that your support plan has specific terms and conditions relating to cancellation.

Detailed Information

You can cancel your support plan membership during the first 60 days after purchase and obtain a refund for the amount paid for the current membership period under the following conditions:

  • If you made no use of the plan during the first 60 days, the full amount paid for the current membership period will be refunded.
  • If you received Data Recovery or Password Removal Services under the plan during the first 60 days, Intuit will deduct the fees for services used from the refund amount.
  • If you received a version upgrade of QuickBooks Enterprise Solutions software during the plan, the suggested retail price of the QuickBooks Enterprise Solutions Business Management Software version upgrade will be deducted from the amount paid.
  • If you talked to or received an e-mail response from a technical support representative or Account Support Engineer on one occasion during the first 60 days of the plan, the amount refunded will equal the amount paid minus $200 per incident.
  • If you talked to or received an e-mail response from a technical support representative or Account Support Engineer on more than one occasion during the first 60 days of the support plan, no refund will be provided.

To receive a refund, you must return any training CDs received under the current terms of the plan.

You may also downgrade the number of users for your Intuit QuickBooks Full Service Plan if it is within the first 60 days from the date of purchase.

View all terms and conditions for the Full Service Plan.

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