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Update video card drivers for QuickBooks Desktop issues

Sometimes it may be necessary to update your video card drivers to resolve odd behaviors with Windows and QuickBooks Desktop.  

QuickBooks Desktop is a program that is dependent on rendering items on the screen, sometimes corrupted video card (graphics card) drivers can cause some odd behaviors.  This is more apparent in the newer versions of QuickBooks Desktop that has a refreshed user interface which means there is more dependencies on graphics drivers from the operating system.

It is always a good idea to make sure you update your DirectX drivers and your video card drivers to maintain peak computer performance for QuickBooks Desktop.

Important: Some of these steps may be a bit complex, if you run into any problems or issues, please reach out to your IT Professional or Computer Manufacturer.

Update DirectX drivers
  1. Go to Microsoft's DirectX download page and click the Download button.
  2. Once the download is complete, run the file to install the latest DirectX drivers to your system.

Follow the steps below when complete to update the Video Card drivers as well.

Update Video (Graphics) drivers

First, you need to know what video card you have before you update the driver:

  1. Press the Windows key + R on your keyboard to open the Run command.
  2. Type dxdiag and press Enter.
  3. Click on Display 1 and take a note of what the Manufacturer/Model is.
  4. You will have one of the following:
    • nVidia (GeForce/Quadro)
    • ATI (Radeon)
    • Intel Graphics


Once you have updated the graphics card drivers, reboot, and see if that resolved your issue in QuickBooks Desktop.


KB ID# HOW21601
3/28/2017 4:52:22 AM
QYPPRDQBKSWS05 9138 Pro 2017 fbe71d