Sometimes it may be necessary to update your video card drivers to resolve odd behaviors with Windows and QuickBooks Desktop.
QuickBooks Desktop is a program that is dependent on rendering items on the screen, sometimes corrupted video card (graphics card) drivers can cause some odd behaviors. This is more apparent in the newer versions of QuickBooks Desktop that has a refreshed user interface which means there is more dependencies on graphics drivers from the operating system.
It is always a good idea to make sure you update your DirectX drivers and your video card drivers to maintain peak computer performance for QuickBooks Desktop.
Important: Some of these steps may be a bit complex, if you run into any problems or issues, please reach out to your IT Professional or Computer Manufacturer.
Follow the steps below when complete to update the Video Card drivers as well.
First, you need to know what video card you have before you update the driver:
Once you have updated the graphics card drivers, reboot, and see if that resolved your issue in QuickBooks Desktop.