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Outdated or unsupported browser message when trying to download a file from a bank website

When trying to download a webconnect file (.QBO) from your bank's website, using the QuickBooks embedded browser,  you see a message saying that you are using an unsupported browser, even if you are using a new version of Microsoft's Internet Explorer.

Note: The exact message will vary depending on the website, but it will reference an outdated or unsupported browser, or something similar.


For 2016 Only:

This issue has been resolved in the latest release for QuickBooks 2016.

Update to the latest release:

Go to the Update to the Latest Release web page.

IMPORTANT:  Make sure your product is selected.  If not, click "Choose a different product."

Select and follow the instructions for one of the update options:

  • Automatic Updates
  • Manual Updates


If this solution does not resolve the issue, you can read discussions and post messages and questions relating to your issue on the Intuit QuickBooks Community site for free. You can contact an agent for additional guidance. Fees may apply. 

For 2015 and Older:

 Alternate steps for Web connect import:

  1. Visit your financial institution's Web site outside of QuickBooks to download transactions for import (.qbo file). The exact steps will vary depending on the bank website.
  2. Manually import your transactions:
    1. Click the File menu, select Utilities, select Import, then click Web Connect Files.
    2. Find and select the file you downloaded from your bank.
    3. Follow the instructions to continue importing your bank transactions.



Current Status:

This is tool being researched for a possible solution in QuickBooks 2015.  The article will be updated when more information is available. As of now the issue does not occur in QuickBooks 2016. If you are still experiencing this issue in 2015 we are recommending to use the workaround provided in the KB as a temporary solution for 2015 and older. 

Next Update:

October 15th

KB ID# HOW21532
12/4/2016 4:27:00 PM
QYPPRDQBKSWS08 9138 Pro 2017 861d71