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Outdated or unsupported browser message when trying to download a file from a bank website

When trying to download a webconnect file (.QBO) from your bank's website, using the QuickBooks embedded browser,  you see a message saying that you are using an unsupported browser, even if you are using a new version of Microsoft's Internet Explorer.

Note: The exact message will vary depending on the website, but it will reference an outdated or unsupported browser, or something similar.

For 2016 Only:

This issue has been resolved in the latest release for QuickBooks 2016.

Update to the latest release:

Go to the Update to the Latest Release web page.

IMPORTANT:  Make sure your product is selected.  If not, click the Change link and select your QuickBooks product.

Select and follow the instructions for one of the update options:

  • Click the Update button to download the update file.
  • Click Setup Automatic Updates to learn how to set QuickBooks to automatically download and install the latest updates.
For 2015 and Older:

 Alternate steps for Web connect import:

  1. Visit your financial institution's Web site outside of QuickBooks to download transactions for import (.qbo file). The exact steps will vary depending on the bank website.
  2. Manually import your transactions:
    1. Click the File menu, select Utilities, select Import, then click Web Connect Files.
    2. Find and select the file you downloaded from your bank.
    3. Follow the instructions to continue importing your bank transactions.



Current Status:

At this time, we don't have any additional updates. Please continue to use the alternate steps provided in the article.

Next Update:


KB ID# HOW21532
3/29/2017 12:16:34 AM
QYPPRDQBKSWS05 9138 Pro 2017 e35a8a