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Recover missing custom logo or image file after moving a company file from one computer to another

After moving a company file from one location or computer to another, the logo or image may be missing from customized templates.  Images are held in a folder that resides in the same location as the company file.  When the file is moved to a new location, this folder may need to be moved along with the company file.

Detailed instructions

Locate and copy the Images folder from the original location/machine to the new location/machine

  1. Open the original company file in QuickBooks.
  2. Press F2 to open the Product Information window.
  3. Carefully note the Location of the company file in the File Information section of the window.  If the file name is very long, it will end with an ellipsis (...) in the Location field. Mouse-over the file name to display the full name so you can write it down.
  4. Right-click the Windows Start button and select Explore. Navigate to the company file location you noted above.
  5. Copy the Images folder named after the company file you are working with, e.g. Company File - Images.
  6. Place this folder in the same location as the new company file.  Use steps 1 and 2 to determine the new file's location if needed.
KB ID# HOW20812
12/5/2016 10:42:52 AM
QYPPRDQBKSWS07 9138 Pro 2017 858b28