When data damage occurs, Intuit will help you, the user, as much as we can to get you back into operation, but the responsibility is yours.
Before you start troubleshooting data damage, be aware that you have some options:
DO UPDATE YOUR CURRENT QUICKBOOKS VERSION TO THE LATEST RELEASE
Basic Data Damage Troubleshooting uses these tools and will often resolve your data damage issue.
Important: Use the File Doctor if, and only if, you cannot open your data file. If you can open the data file, proceed below to Portable File and ADR.
QuickBooks File Doctor:
Create and restore a Portable File Copy (.QBM):
Automatic Data Recovery (ADR): (Does not apply if you are using the Accountant Editions of QuickBooks)
Data damage that cannot be fixed with automated tools often can be fixed by editing or recreating transactions, merging list entries, and other manual steps may help resolve the issue. Use the following resources to help.
Diagnosing the symptoms of data damage is important for case documentation and for understanding what types of damage our customers are experiencing.
Please indicate where the customer was experiencing the damage, what the symptoms were for the damage (for example, crashing, unable to save a transaction, transactions not appearing on reports, etc.) or how they discovered the damage in the file.
Also, if you read the Qbwin.log file - please indicate what aspects of the file were damaged and what specific steps you took to resolve that damage.
Note: In some instances, creating a portable company file and restoring it resolves data damage issues. Please do not overwrite the existing company file if you use this troubleshooting step.
Note: Please, ask the customer if the file is backed up using Intuit Data Protect (IDP). If it is, moving the file local to be rebuilt and then putting the file back on the network can break the connection to the file and prevent further backups. File(s) may have to be re scanned or re selected to put back within the protection of IDP.
As Rebuild checks your file, it tests each transaction in your file and it will
It also reads current data, e.g., number of transactions, and updates what is stored in your file.
If a transaction is damaged, Rebuild Data records messages in the Rebuild Log within the Qbwin.log file.
If a transaction is damaged and Rebuild Data cannot recognize list elements, it adds a "Rebuilt" element to a list. You will have to determine the name and type of the element and either rename it, or merge it into a new element.