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Copy your data file to your local workstation

Copying the file on your local workstation or on the desktop and opening it, you are testing if there is a problem with the location of the company file. If the file opens while it is saved on the desktop, it means the location is probably damaged or it is "too deep", it exceeded the file system path limitation. If the file still did not open after changing it's location, it is possible the file is damaged.

Several operations in QuickBooks cannot be accomplished across your network. These include:

  • Rebuild Data Utility
  • Condense Data Utility
  • Update your data file to a new version
  • Troubleshoot data damage
  •  Troubleshoot "system" issues (UDAS).
Detailed Instructions

Note: If the full QuickBooks program is not installed on your server, you will need to copy the file from the server to your local workstation, perform the tasks, and then copy the file back to your server.

  1. Open the folder that contains your company file.
    1. In QuickBooks, log in to your QuickBooks file.
    2. Press F2 key (or Ctrl+1) on your keyboard. The Product Information window opens.
    3. Take note of the file location under File Information section.
  2. Browse the file location using the Windows Explorer.
  3. Find the file with the extension of .QBW.
  4. Right-click on the file then select Copy.
  5. Go to desktop, Right-click on the desktop and then select Paste.
  6. While holding down the control key, open QuickBooks so you are directed to the No Company Open window.
  7. Click Open or restore an existing company. Navigate to the desktop, find the company file you copied and open.
KB ID# HOW20100
4/26/2017 12:52:35 AM
QYPPRDQBKSWS09 9138 Pro 2017 d488d7