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Point of Sale: Refund a customer’s account balance or credit card sale

This article describes the process on refunding a store credit or account balance and a credit card sale.

Detailed instructions

You may need to refund a customer under certain circumstances. Follow the steps on how to refund a credit card sale and a customer's account credit or store credit:

Refund a customer’s account credit or store credit in Point of Sale

When a customer’s credit balance needs to be refunded, you can charge the amount balance to their account and give change for the same amount:

Important: V12 do not allow a credit card refund without a sale item on the receipt, you may choose a different method for the account refund. (this has been reported)


Refund a credit card sale

You may need to create a credit card return receipt or return an existing receipt to refund your customer:

KB ID# HOW18381
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