This article describes the process on refunding a store credit or account balance and a credit card sale.
You may need to refund a customer under certain circumstances. Follow the steps on how to refund a credit card sale and a customer's account credit or store credit:
Refund a customer’s account credit or store credit in Point of Sale
Important: V12 do not allow a credit card refund without a sale item on the receipt, you may choose a different method for the account refund. (this has been reported)
If you are using QuickBooks Financial Software, an invoice and an offsetting credit memo will be created after a financial exchange.
Refund a credit card sale
You may need to create a credit card return receipt or return an existing receipt to refund your customer: