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Recognize and report phishing, spam, spoof, or hoax emails

Occasionally, you may receive emails that look like they are from Intuit but are actually from someone else.

When someone sends you an email that pretends to be from a business (like Intuit) or an individual that you know and the email asks you to download something or click a link and enter personal information, this is called a phishing.

What "phishing" means on the Internet
On the Internet, "phishing" refers to methods used to try to obtain sensitive information from you by fraud. There are several ways a scam artist may try to obtain your social security number, driver's license number, credit card information, or bank account information.
 

To check the latest information from Intuit on how we protect your data and how you can protect yourself from e-mail scams and other security risks, go to the Online Security Center page

Our commitment to you:
 

What we won't do:

  • We will never send you an e-mail with a "software update" or "software download" attachment.
  • We will never send you an e-mail asking you to send us sign-in or password information.
  • We will never ask you for your banking information or credit card information in an e-mail.
  • We will never ask you for confidential information about your employees in an e-mail.
     

What we will do:

  • We will provide you with instructions on how to stay current with your Intuit product
  • We will provide you with information on how to securely download an update from your computer.
  • If we need you to update your account information, we'll request that you do so by signing in to your account.
Detailed instructions

Here's what you can do to protect yourself from a phishing attack:

  • If you suspect you have received a phishing e-mail from Intuit, please forward it immediately to spoof@intuit.com. We will look into each reported instance.
  • Make sure you subscribe to an anti-virus software and keep it up-to-date.
  • Make sure you have updated your web browser to one that includes anti-phishing security features, such as Internet Explorer 7 or Firefox version 3 or higher
  • Make sure that you keep up to date on the latest releases and patches for your operating systems and critical programs. These releases are frequently security related.
  • Do not respond to e-mails asking for account, password, banking, or credit card information.
  • Do not open up an attachment that claims to be a software update. We will not send any software updates via e-mail.
  • Make sure you have passwords on your computer and your payroll files.
     

Here are 3 common methods that phishers use in their e-mails

  • Spoofed e-mail address. Don't reply to unsolicited e-mail and don't open e-mail attachments. It's easy to fake a From or Reply To address, either manually or with spam software, so never assume an e-mail is real by looking at its header. You might be able to spot fake addresses by checking for domain name misspellings, but this isn't foolproof. Some e-mail service providers combat the problem of spoofed addresses by using authentication techniques to verify a sender's integrity.
  • Fake link. When in doubt, never click on a link in an unsolicited or suspicious e-mail. Scam e-mails can contain a hidden link to a site that asks you to enter your log on and account information. A clue: if the e-mail threatens you with account closure if you don't log on soon, you could be the target of phishing. You may be able to tell if a link is real by moving your mouse over it and looking at the bottom of your browser to see the hidden Web address - it will look different than the one you see on the surface.
  • Forged Website. If you must visit a financial site, like your bank or credit card company, enter its known address into the browser location field manually. Use a browser with an anti-phishing plug-in or extension, like FireFox version 3 or higher or Internet Explorer 7. These browsers warn you about forged, high-risk sites. Phony Web sites mimic real sites by copying company logos, images, and site designs. Malicious webmasters can also use HTML, Flash or Java Script to mask or change a browser address.

 

If these steps do not resolve the issue, you can read discussions and post messages and questions relating to your issue on the Intuit QuickBooks Community site for free or you can contact a technical support agent for additional guidance. Fees may apply.

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