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Determine data problems in QuickBooks Desktop 2015 and latest

Data issues with QuickBooks Desktop may cause problems with merchant services associated with the particular data file. These problems do not usually indicate that there is a data issue and frequently appear to be caused by something unrelated.

Follow the steps below to check for data issues.

Detailed instructions

Before performing the steps below, please ensure that QuickBooks Desktop is updated to the latest release.

Note: If you are using QuickBooks Desktop 2014 and older, use the Verify Utility + Rebuild Utility to resolve the issue. Please refer to Resolve Data Damage, part 4 for complete instructions.

Solution 1. Rebuild your data

Run the Rebuild Data Utility to correct data issues found.


Please see article on Resolving Data Damage for further information and instructions.


Solution 2. Verify your data

  1. Go to File > Utilities > Verify Data.
     
  2. You will be prompted to close all open windows before the Verify begins. Click Ok to continue.

  3. A pop-up window showing the Verify progress appears. The speed of the process depends on the file size. Larger files may take longer to complete.

  4. A second pop up window appears, stating the condition of the file. If you see the message, "QuickBooks detected no problems with your data", the file can already be integrated with merchant services.
It is not uncommon to have the Verify Utility return a problem after the Rebuild Utility is performed. Running Verify is recommended until it returns the No problems detected message.
KB ID# HOW16130
12/3/2016 1:40:45 AM
QYPPRDQBKSWS03 9138 Pro 2017 a69ddc