You may receive an OL or OLSU error (or no error code at all) when you set up an account for online services or attempt to download transactions.
This may be caused by:
This article guides you through basic troubleshooting steps that will help you isolate the cause of the problem and possibly resolve it.
Intuit recommends a series of 5 troubleshooting processes to investigate and resolve Online Banking issues. The first process may solve your problem, or you may need to try all 5. For the best results, perform the processes in the order shown.
Are you currently connected to the Internet?
Are you on the latest release for your QuickBooks application?
Have you ever performed a successful download of transactions from your bank to this QuickBooks company file?
Does QuickBooks have proper access to the Internet?
Are you able to log in to your account outside of QuickBooks through the website?
If you do NOT receive an error message: This indicates that you have overcome a slight glitch in the Internet connection with your bank. Your transactions have downloaded and you can stop the troubleshooting process.
If you receive the same error message: This indicates that the problem is not caused by a glitch in your Internet connection. Please continue to Process 2.
If you receive the same error message: This typically indicates that there is a problem at your bank. Please contact your bank to verify your account information, check for server outages and report the problem.
If the bank is not experiencing server or connection issues, then it is possible that they have made a change (such as a name change or a change to your use of Web Connect or Direct Connect) which will require some action from you.
If you do NOT receive an error message: This indicates that the problem is not with your bank. Please continue to Process 3.
Important: before you perform the following steps, you must clear any pending transactions. This includes matching any previously downloaded transactions that have not been matched. See Merge online bank or credit card accounts with the exact same bank name for more information.
In the Chart of Accounts, Merge the old (problem account) into the new account:
Important: An Inability to edit or merge an account may indicate damage in your data file. Contact QuickBooks Technical Support for further assistance.
If you receive the same error message: This indicates that the problem did not originate with this account. If you have more than one account set up for online banking, continue to Process 4.
If you do NOT receive an error message: This indicates that you have fixed the issue with the account. Your transactions have downloaded and you can stop the troubleshooting process.
Note: this process can take some time if you have several accounts set up for online banking.
In the Chart of Accounts, deactivate all accounts set up for online services.
If the troubleshooting steps above did not resolve, proceed to Process 5.
If these steps do not resolve the issue, you can read discussions and post messages and questions relating to your issue on the Intuit QuickBooks Community site for free or you can contact a technical support agent for additional guidance. Fees may apply.