Common setup and connection errors include: OLSU-1011, OLSU-1013, OLSU-1014, OLSU-1016, OL-202, OL-203, OL-205, OL-206, OL-209, OL-231, OL-232 and OL-249. OL-301, OL-332, OL334, OL-392 and OL-393.
You may receive an OL or OLSU error (or no error code at all) when setting up an account for online services or when attempting to download or view transactions.
Important: You must be on a supported version of QuickBooks and Windows.
This article will guide you through basic troubleshooting steps to help isolate the cause of the problem and possibly resolve it.
Intuit recommends more than one solution for this problem. The first solution may solve your problem, or you may need to try all of them to resolve the issue. For best results, perform the solutions in the order shown.
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Note: Register mode can be more forgiving in regards to the ofx formatting standards banks are required to use for statement download or import.
If you do NOT receive an error message: This indicates that you have overcome a slight glitch in the Internet connection with your bank. Your transactions have downloaded and you can stop the troubleshooting process.
If you receive the same error message: This indicates that the problem cannot be bypassed or corrected using this method. Please continue to Step 2.
If you receive the same error message: This typically indicates that there is a problem at your bank. Please contact your bank to verify your account information, check for server outages and report the problem.
Note: Please request a senior Online Banking agent familiar with QuickBooks. If the bank is unable to identify any server, account or connection issues, ask for the case/ticket number and request they escalate the case. If necessary, proceed to Step 5 to collect the required information and log files for review. Intuit will report the problem directly to your financial institution on your behalf.
If you do NOT receive an error message: This indicates that the problem is not with your bank. Please continue to Step 3.
In some cases, there can be a problem with the account you are setting up or downloading transactions to. The following steps help determine if the issue originates with that account.
Important: before you perform the following steps, you must clear any pending transactions. This includes matching any previously downloaded transactions that have not been matched. See Merge online bank or credit card accounts with the exact same bank name for more information.
In the Chart of Accounts, Merge the old (problem account) into the new account:
Important: An Inability to edit or merge an account may indicate damage in your data file. Contact QuickBooks Technical Support for further assistance. Data Services fees may apply.
If you receive the same error message: This indicates that the problem did not originate with this account. If you have more than one account set up for online banking, continue to Step 4.
If you do NOT receive an error message: This indicates that you have fixed the issue with the account. Your transactions have downloaded and you can stop the troubleshooting process.
Note: this process can take some time if you have several accounts set up for online banking.
In the Chart of Accounts, at the bottom of the window, select the Include inactive checkbox, then proceed to deactivate all accounts set up for online services.
If the troubleshooting steps above did not resolve, proceed to Step 5.
Note: If you are unable to deactivate Online Services (Bank Feed Settings) for any account this can be an indication of data damage. Contact Technical Support for next steps. Data Services fees may apply.
If you continue to experience problems (Sending, Receiving, Downloading or Importing Webconnect files) and have not received a resolution from your bank, Collect Online Banking Log Files and Contact Technical Support for next steps. (Fees may apply)
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