Certain settings must be configured for Internet Explorer to work with our products and services.
If not set up correctly the following problems may occur:
NOTE: Be sure to restart your computer if you are having problems accessing web-based features. Sometimes this may solve simple connectivity issues and should also be performed if the changes made below fail to apply.
REMEMBER: Regardless of the default browser settings, QuickBooks will always use Internet Explorer for internet connections.
(Alternately you can press [ALT] [T] to access the Tools option). If nothing happens right click anywhere between the address bar and the actual webpage and select Menu Bar (make it checked).
NOTE: Alternatively, pressing the [F12] key on the keyboard while in Internet Explorer also allows you to access the developer tool section (at the top or bottom of the browser page) where you can also change the compatibility view. Click on the Browser Mode option at the top of this section and choose IE 8.
Your new version of Internet Explorer will now be compatible with web-based connections to QuickBooks payments.
The following items will be available to change from here.
NOTE: Once payments account access is completed and has been added to the pop-up settings, you can change these settings back to default if necessary.
Enable TLS 1.0 In IE options; Scroll down under the Advanced tab and locate TLS 1.0 put a CHECK next to "Use TLS 1.0" then apply and save.
Starting with Windows 10, Microsoft is phasing out Internet Explorer and moving to Edge. QuickBooks still utilizes IE in Windows 10, but the means of accessing IE are different.
Internet Explorer is still in Windows 10 but it’s built in back end. QuickBooks still utilizes it by default which means the process to clear the cookies and cache has changed being able to locate IE. Now to pull up IE the quickest way is….
-Press Windows Key + R
-Type “iexplore.exe” (Shown Below)
-IE will pull up then clear cache and cookies as normal.
1.) *If they have search box enabled on taskbar
-In the search box type “Internet Explorer” (Seen Below)
-Then Click Internet Explorer
-Clear as normal
-Have merchant open up default Windows 10 browser (Edge)
-Click on more actions button (Three Dots)
-Select “Open with Internet Explorer”
-Clear as normal
**After completing the above steps, please remember to restart QuickBooks and Internet explorer.**