Important: The tools referenced in this article are for use with QuickBooks Online Backup ONLY. They are not compatible with Intuit Data Protect (available only for QuickBooks 2011 and later).
Use these tools to:
Retrieve your backup history from the Data Center
If you reinstalled the Online Backup program and do not see your backup history, you must refresh your computer with the data center. This process verifies your account information and downloads the backup history database stored at our data center.
Online Backup Refresh Utility 2.0 | File Size: 36kb: Start download
Update account ID and password information
If you receive an "incorrect passphrase" error or "an invalid account" message, the Online Backup program sign-in creditentials are incorrect. This tool will update the credentials on your system.
Please have your machine ID and password ready before you start the following steps.
Online Password Update Utility 2.0 | File Size: 36kb: Start download
If this solution does not resolve the issue, you can read discussions and post messages and questions relating to your issue on the Intuit QuickBooks Community site for free, or you can contact a technical support agent for additional guidance. Fees may apply.