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QuickBooks Online Backup support tools

Important: The tools referenced in this article are for use with QuickBooks Online Backup ONLY.  They are not compatible with Intuit Data Protect (available only for QuickBooks 2011 and later).

Use these tools to:

  • Retrieve your backup history
  • Update your account ID and password


Detailed instructions

Retrieve your backup history from the Data Center

If you reinstalled the Online Backup program and do not see your backup history, you must refresh your computer with the data center. This process verifies your account information and downloads the backup history database stored at our data center.

  1. Click the Start download link below.
  2. In the File Download window, select Open.
  3. The Online Backup engine will run and download the necessary files to complete your installation. After this is complete, your backup sets will be available for restore.

Online Backup Refresh Utility 2.0 | File Size: 36kb: Start download 


Update account ID and password information

If you receive an "incorrect passphrase" error or "an invalid account" message, the Online Backup program sign-in creditentials are incorrect. This tool will update the credentials on your system.

Please have your machine ID and password ready before you start the following steps.

  1. Click the Start download link below.
  2. In the File Download window, select Open or Run.
  3. Follow the directions in the utility. When you click OK your computer is updated and the program closes automatically.

Online Password Update Utility 2.0 | File Size: 36kb: Start download


If this solution does not resolve the issue, you can read discussions and post messages and questions relating to your issue on the Intuit QuickBooks Community site for free, or you can contact a technical support agent for additional guidance. Fees may apply.

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