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DPI display issues in various parts of QuickBooks Desktop when using high resolution display

The QuickBooks Desktop display is affected by your Microsoft Windows resolution and font settings. If these settings are not optimized, you may see:

  • A transaction form does not fit on the screen.
  • The sizing icons at the top right of a window do not appear.
  • A field overwrites and hides its label.
  • Missing buttons. 
  • Screen is distorted when you maximize or minimize it.
  • The fonts are too big.
  • Paid status (stamp) is cut off or truncated on Invoices.
  • Home Page is blank.

To correct your QuickBooks display, you may need to adjust your font, screen resolution, or other Windows settings (such as DPI).

What you can try now



 Latest Update:

Engineers are actively working on this issue.  We are recommending to use the workaround provided in the article, until we find a permanent resolution.  Thank you for your patience in this matter.  We will be sending out updates to let you know what the status of this issue is.

Next Update:

October 30th


KB ID# HOW13289
10/24/2016 6:23:03 PM
QYPPRDQBKSWS08 9138 Pro 2017 a850fd