If you are unable to log into QuickBooks Point of Sale for Desktop or you forgot the user password, a password recovery may be needed.
If you have forgotten or misplaced your log in password for QuickBooks Point of Sale for Desktop, here are a few steps you can try prior to using the online automated Password Reset tool.
NOTE: Ensure your QuickBooks Point of Sale for Desktop is updated to the latest release before you follow the steps shown below.
Steps to try before resetting the SysAdmin password:
If the above steps do not help, use Intuit's Online Password Removal.