This tool helps resolve:
Important: Be sure you are logged in as a Windows Administrator before following the steps.
Important:. Ensure to have a copy of your data before running the tool.
QBPOS Install Type:
If this is your primary installation, this should display Server Workstation. If it displays Client Workstation, uninstall and reinstall Point of Sale again as a server workstation.
QBPOS DB Service Status:
This should display Running. If not, close all programs, reboot your computer, and run the tool again. Note: To return to the folder easily, right-click the Point of Sale icon and choose Open File Location.
This should display Enabled. If not, see the Troubleshooting TCP/IP Protocol link below.
Windows Firewall Status:
This should display Needed QBPOS Application exceptions defined in Windows Firewall in green. If it's in red, see the Opening a port to configure the Point of Sale firewall links below.
3-rd Party Firewall Status:
This displays Not detected if you don't have any other firewalls installed. If it displays detected, verify your internet security software isn't configured to block Point of Sale. See the Point of Sale firewall configuration link below for a list of everything that needs to be allowed access for Point of Sale to open properly.
Note: This tool only detects firewalls from popular security companies. More obscure firewalls may not be detected here.
QBPOS Database Info:
The last Point of Sale file opened resides in this folder. If Startup Status displays anything other than Started, click Look Up Error Messages for steps to resolve startup issues.
View Complete Database Log:
A highly technical log detailing Point of Sale's database activities. Useful when troubleshooting with a support respresentive or network technician.
Ping Computers on Network:
Use this to be sure you can see other computers on the network. Best used on a client workstation to ensure it can access the server.
Use this to test the connection to your data file. Best used in a single computer environment, with a server workstation that's having trouble connecting to itself. If the connection fails, see the Opening a port to configure the Point of Sale firewall link belowto be sure all needed files and folders are allowed through your internet security settings.
Look Up Error Messages:
Use this to look up solutions to startup issues listed under Startup Status.
Use this to refresh the tool after making a settings change on your computer.
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