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Install QuickBooks Desktop in Selective Startup

Occasionally, third party applications, such as anti-virus and anti-spy ware programs, can interfere with the successful installation of QuickBooks Desktop. As a result, it may be necessary to install QuickBooks Desktop in a special diagnostic mode of Windows called Selective Startup. Selective Startup mode enables you to start Windows while selecting which specific items to run.

QuickBooks uses the Microsoft Windows Installer, which requires the Windows Installer Service to be active during the installation. Since running Windows in Safe Mode deactivates the Windows Installer service, it is no longer an option for troubleshooting potential third party installation conflicts for QuickBooks Desktop.

Detailed Instructions

Important!: These instructions require that you restart your computer. You may want to print them instead of reading them onscreen. To print them, click the Print Page icon in the upper right of this page.

Important: These troubleshooting steps may help resolve your issue. They focus on the Windows operating system, which is not an Intuit product. Intuit recommends if you are not comfortable doing these steps on your own, you can find expert assistance by consulting your computer's manufacturer or a Windows expert. If the difficulty persists after performing these steps, contact your computer's manufacturer or Microsoft.

To install QuickBooks Desktop in Selective Startup mode:

  1. On your keyboard, press Windows + R to open the Run window.
  2. Enter msconfig in the Open field.
  3. Click the OK button.
  4. In the General tab, select the Selective Startup option and then select the  Load system services and Load startup items.
  5. Go Services tab.
  6. Select the Hide all Microsoft Services checkbox at the bottom left then click Disable all button.
  7. Clear the Hide all Microsoft Services checkbox.
  8. In the Service list, verify the Windows Installer checkbox is selected. If it isn't, click to select.
  9. Click OK.
  10. Click the Restart button in the System Configuration window to restart your computer.
  11. Once your computer has restarted, run the QuickBooks Desktop installation from the CD-ROM. Refer to Installing QuickBooks for Windows from a CD for detailed installation steps.

After the installation is complete, follow these steps to restore your system to its normal configuration:

  1. On your keyboard, press Windows + R to open the Run window.
  2. Enter msconfig in the Open field.
  3. Click the OK button.
  4. In the General tab, select Normal Startup then click OK.
  5. Click the Restart button in the System Configuration window to restart your computer.
KB ID# HOW12639
12/10/2016 8:09:08 PM
PPRDQSSWS404 9138 Pro 2017 d7f985