You may receive a refund from one of your vendors and deposit the amount refunded to your bank account. Since you've already paid the bill, record a Deposit and reverse the original expense. If you're not depositing a refund, but have received a credit, enter a Bill Credit and apply it.
Deposit the refund to reverse the original expense:
If these steps do not resolve the issue, you can read discussions and post messages and questions relating to your issue on the Intuit QuickBooks Community site for free or you can contact a technical support agent for additional guidance. Fees may apply.