This article discusses how to handle checks that are returned due to lack of funds in a customer's account (bounced checks).
QuickBooks 2014 and Enterprise Solutions14.0:
QuickBooks 2014 includes a new feature to easily process bounced checks.
QuickBooks 2013 and earlier:
Tip: QuickBooks Pro, Premier, and Enterprise Solution versions have a "bounced check" letter that you can send in addition to the new invoice. For more information, select Help menu and select Help Index, and then type Microsoft Word letters, about (QuickBooks 2005 and earlier type letters, creating.)
If these steps do not resolve the issue, you can read discussions and post messages and questions relating to your issue on the Intuit QuickBooks Community site for free or you can contact a technical support agent for additional guidance. Fees may apply.