QuickBooks Point of Sale Pro 7.0
The information provided on this site varies by product and version. For the most effective QuickBooks support experience, be sure that your product is selected correctly.
 

Contact Support
Get answers to your questions about installing and using your QuickBooks Point of Sale system and help resolving technical issues from Point of Sale support specialists.

Important: Information on contacting Support varies by product. Be sure that the product or service that you have a question about has been selected correctly.
Free Assisted Support
Point of Sale 30-day included support
Submit your question online to get free support for 30 days from registration.1
  • Support hours:Monday through Friday, 6 AM to 8 PM, Pacific Time.2
  • Response time: A support specialist will contact you by phone or e-mail at the time you request.2
Installation, upgrade, and error message assistance
Submit your question online to get free support for installation issues, certain QuickBooks error messages, and documented product defects for 12 months from registration.3
  • Support hours: Monday through Friday, 6 AM to 8 PM, Pacific Time.2
  • Response time: A support specialist will contact you by phone or e-mail at the time you request.2

For more information, refer to the QuickBooks Point of Sale Customer Care Policy.
Paid Support
Point of Sale Monthly Support Plans
Get expert assistance and access to services that help you protect your data with a Point of Sale Monthly Support Plan. Fees apply.
Point of Sale Monthly Support Plan members: Use the contact method that best fits your needs:
  • Submit your question online Monday through Friday, 6 AM to 8 PM, Pacific Time. A support specialist will contact you by phone or e-mail at the time you request.2
  • Call 1-800-348-0254 Monday through Friday, 6 AM to 8 PM, and Saturday and Sunday, 7 AM to 4 PM, Pacific Time.2
  • Outside the U.S., call 1-520-901-2670 for support. (Toll-free access is available in the U.S. only.)
Point of Sale Monthly Web-access Support Plan members:
  • Submit your question online Monday through Friday, 6 AM to 8 PM, Pacific Time. A support specialist will contact you by phone or e-mail at the time of your request.2
  • One-time support is available at a discounted rate if you need to contact us by phone or on weekends.
One-time support:
Assisted support for Point of Sale is available 7 days a week.2 The following fees apply:
  • $49 for non-plan members
  • $19 for Monthly Web-access Plan members
Use the contact method that best fits your needs:
  • Submit your question online Monday through Friday, 6 AM to 8 PM, Pacific Time. A support specialist will contact you by phone or e-mail at the time you request.2
  • Call 1-800-348-0254 Monday through Friday, 6 AM to 8 PM, and Saturday and Sunday, 7 AM to 4PM, Pacific Time.
  • Outside the U.S., call 1-520-901-2670 for support. (Toll-free access is available in the U.S. only.)
 
Terms and conditions of support, features, pricing, and availability are subject to change at any time without notice. Intuit reserves the right to limit each contact to one hour and one question or issue ("incident"). An incident is defined as (a) a single issue or problem that a Plan member asks a support representative to analyze or resolve; (b) a product usage question that involves a single topic on a drop-down menu or one QuickBooks report; or (c) a single question on a specific point of sale or bookkeeping topic. The support representative will determine how many incidents will be handled during the course of the contact. Support is limited to QuickBooks installation and functionality as described in product documentation.
1 30 consecutive days of QuickBooks Point of Sale support included from first-time registration. Questions must be submitted online to receive free support via e-mail or phone (at Intuit's discretion). A support fee will be charged to handle requests that originate from a call rather than a web request. Internet access required. Offer valid 90 days from software purchase. U.S. only. Additional terms and conditions apply.
2 Hours of support and response times may vary occasionally due to system and server maintenance, company events, observed U.S. holidays, and events beyond Intuit's control.
3 See details and terms and conditions of Installation, Upgrade, and Error Message Assistance at http://www.quickbooks.com/customercare/pos. Questions must be submitted online to receive free support via e-mail or phone (at Intuit's discretion). A support fee will be charged to handle requests that originate from a call rather than a web request. Internet access required.
©2007 Intuit Inc. All rights reserved. | Terms and conditions, features, support, pricing, and service options subject to change without notice.
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