Locating and opening the QBWin.log file

To locate and open the QBWin.log file, select one of the following options:

• Locate and open the QBWin.log file using QuickBooks:
  1. Open QuickBooks and open your company file.
  2. Press the F2 key and then the F3 key to open the Tech Help window.
  3. Click the Open File tab.
  4. (Optional) To view the location of the file, click the Path On/Off button.
  5. Select QBWIN.LOG in the "Select a file to open" field.
     
     Note: If you clicked the Path On/Off button in step 4, use the scroll bars in the "Select a file to open" field to locate the QBWIN.LOG file name, which appears at the end of the path name.
     
      
  6. Click the Open File button to view the contents of the file.
     
      
• Locate and open the QBWin.log file using Microsoft Windows Explorer:
  
  Note: The location of the QBWin.log file depends on the version of QuickBooks you are using, but it is always located in a folder that is hidden by default in Microsoft Windows.
  
  
  1. Enable Microsoft Windows to search hidden folders:
     • Windows Vista
       1. Right-click the Windows Logo button and select Explore.
       2. Click Organize and select Folder and Search Options.
       3. Select the View tab and select the Show hidden files and folders option.
       4. Click OK.
     • Windows XP
       1. Right-click the Microsoft Windows Start button and select Explore.
       2. Select the Tools menu and select Folder Options.
       3. Click the View tab.
       4. Select Show hidden files and folders in the Advanced Settings section of the window.
       5. Click OK.
  2. Search your computer for the QBWin.log file. . If you have multiple versions of QuickBooks installed on your computer, there will be more than one QBWin.log file. . Check the folder name to be sure you select the QBWin.log file for the desired version of QuickBooks. . If you cannot see the folder name in the Search Results window, select the View menu and select Details.
  3. Double-click the QBWin.log file in the Search Results window to open it and view the contents.

If this solution does not resolve the issue, you can read discussions and post messages and questions relating to your issue on the Intuit QuickBooks Community site for free or you can contact a technical support agent for additional guidance. . Fees may apply.