| Overview |
| Most QuickBooks products have an unconditional 60-day money-back satisfaction guarantee. refund QuickBooks return return return exchange quickbooks product direct order refund, . This policy does not apply to Intuit resource guides, education/lab packs, and bulk software orders. refund QuickBooks return return return exchange quickbooks product direct order refund, . To receive a full refund of your purchase price, you must contact Intuit within 60 days of purchase. refund QuickBooks return return return exchange quickbooks product direct order refund, . Once the product falls outside of the defined 60-day satisfaction guarantee period, Intuit cannot guarantee that the product refund will be honored. refund QuickBooks return return return exchange quickbooks product direct order refund, . |
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| Detailed Instructions |
How to request a refund
| Type of Return or Refund |
Money-Back Guarantee and Refund Instructions |
Direct orders
for products purchased directly from Intuit through the Web, mail, or phone channels. |
You're eligible for a refund under the satisfaction guarantee for 60 days from the product's physical ship date. refund QuickBooks return return return exchange quickbooks product direct order refund, . No need to return the physical CD to Intuit; however, your license will be deactivated and you will no longer be able to use the product. refund QuickBooks return return return exchange quickbooks product direct order refund, . You can request a refund for products purchased directly from Intuit, via the web. refund QuickBooks return return return exchange quickbooks product direct order refund, . If your product is not eligible for a refund via the web, contact Customer Service. refund QuickBooks return return return exchange quickbooks product direct order refund, . Note: You must locate the product number on the CD sleeve and provide this to the agent.
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| Retail purchases |
If the product was purchased from a retail outlet and the retailer will not accept the product return, you can return the product to Intuit within 60 days from the purchase date to be eligible for a refund under the satisfaction guarantee. refund QuickBooks return return return exchange quickbooks product direct order refund, . You must provide the following:
- All physical components of the product, including the manual, CD, disks
- A copy of the retail purchase receipt
- The Payee name (for the refund check)
- Mailing address to send the refund
- Phone number
- Email address (optional, in case there are questions)
Intuit recommends that the return be shipped through a traceable method. refund QuickBooks return return return exchange quickbooks product direct order refund, . If returning the products by U.S. refund QuickBooks return return return exchange quickbooks product direct order refund, . Mail, use either registered mail, certified, or return receipt mail. refund QuickBooks return return return exchange quickbooks product direct order refund, . Intuit is not responsible for lost mail that is not received or products damaged during return shipment. refund QuickBooks return return return exchange quickbooks product direct order refund, . Shipping fees for the initial order and the product return will not be reimbursed. refund QuickBooks return return return exchange quickbooks product direct order refund, . Send all physical product returns to:
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U.S. refund QuickBooks return return return exchange quickbooks product direct order refund, . Mail
Intuit Inc.
Returns Department
PO Box 386
Duncan, SC 29334-0386
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Other Carriers:
Intuit Inc.
Returns Department
120 Hidden Lake Circle
Duncan, SC 29334
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| Electronically delivered products |
You have 60 days from the purchase date to obtain a refund for product downloads, product unlocks, and all other electronically delivered Intuit media. refund QuickBooks return return return exchange quickbooks product direct order refund, . When you request the refund, your license will be deactivated and you will no longer be able to use the product. refund QuickBooks return return return exchange quickbooks product direct order refund, . Refunds for electronically delivered QuickBooks products can be requested via the web. refund QuickBooks return return return exchange quickbooks product direct order refund, . If your product is not eligible for a refund via the web, contact Customer Service. |
| Education and lab packs |
There is no 60-day money back guarantee for Lab Pack purchases. refund QuickBooks return return return exchange quickbooks product direct order refund, . You may return education/lab packs only if they have not been opened. refund QuickBooks return return return exchange quickbooks product direct order refund, . Mail unopened packs to the Returns Department for refund or exchange. refund QuickBooks return return return exchange quickbooks product direct order refund, . Lab packs may be exchanged if the wrong platform was ordered or received. |
| Instructor's resource guides |
There is no 60-day money back guarantee for Resource Guide purchases. refund QuickBooks return return return exchange quickbooks product direct order refund, . You may return Resource Guides only if they have not been opened. refund QuickBooks return return return exchange quickbooks product direct order refund, . Mailed unopened guides to the Returns Department for refund or exchange. refund QuickBooks return return return exchange quickbooks product direct order refund, . Resource Guides may be exchanged if the wrong item was ordered or received. |
| Bulk software orders |
For orders of 20 or more individual QuickBooks, Quicken, or TurboTax products, there is no 60-day money back guarantee. |
| Lower price or free shipping offer from Intuit |
Contact Customer Service to request a refund. refund QuickBooks return return return exchange quickbooks product direct order refund, . Have your Priority Code (indicated on the mailer) available so that we can verify the details of your offer. |
| Refund of the 1- or 2-day UPS delivery fee |
For expected delivery dates, see Estimating product delivery time. refund QuickBooks return return return exchange quickbooks product direct order refund, . If your UPS delivery arrived after the expected delivery date, contact Customer Service. refund QuickBooks return return return exchange quickbooks product direct order refund, . An Intuit Customer Service Representative will investigate the UPS tracking history of your shipment. refund QuickBooks return return return exchange quickbooks product direct order refund, . If UPS tracking records indicate that the package was not delivered by the expected delivery date, the representative will issue a refund for the delivery fee. |
| Other situations |
Contact Customer Service. refund QuickBooks return return return exchange quickbooks product direct order refund, . Provide as much information as possible so we can thoroughly research your request. refund QuickBooks return return return exchange quickbooks product direct order refund, . Please note that refunds for situations other than those mentioned above are granted on a case-by-case basis only. |
When you will receive your refund
| Payment Method |
Purchased from Intuit |
Purchased from non-Intuit source (for example, retail store) |
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Credit Card orDebit Card
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Software: A refund will appear on your credit card statement 7-10 business days after your refund is processed by Customer Service.
Hardware (QuickBooks Point of Sale Products only): A refund will be issued back to the credit card used on the original purchase and should appear on your statement in 1-2 billing cycles after receipt of your return.
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Expect a mailed refund check within 4 weeks after receipt of your return. |
| Check |
Software: Software returns are no longer required. refund QuickBooks return return return exchange quickbooks product direct order refund, . Expect a mailed refund check within 2 weeks after contacting Customer Service to request a refund.
Hardware (QuickBooks Point of Sale Products only): Expect a mailed refund check within 2 weeks after receipt of your return.
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Expect a mailed refund check within 4 weeks after receipt of your return. |
| Cash |
Intuit does not accept cash payment. |
Expect a mailed refund check within 4 weeks after receipt of your return. |
If you do not receive your refund in the expected time for your payment method, contact Customer Service for more information.
Note: If you paid by credit card, Intuit issues your refund to the same card account used to purchase the product.
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