Missing or illegible product or license number key code to register QuickBooks or Point of Sale for Windows

What is happening

Installation numbers (product number, license number, or key code) required to install QuickBooks or Point of Sale cannot be located or are illegible.

Detailed Instructions

Locate your installation numbers

Your installation numbers can be found in one of the following places:

  • The original CD packaging. find license number product number yellow sticker key code, . The license and product numbers are stamped on a sticker that looks like this:

  • The confirmation email you received when you purchased QuickBooks or Point of Sale from the Intuit website.
  • The computer where you originally installed QuickBooksor Point of Sale.
    1. Start the installation program by inserting the QuickBooks or Point of Sale CD into the CD-ROM drive. find license number product number yellow sticker key code, . The installation program should begin automatically.
    2. Select Reinstall QuickBooks or Point of Sale.
    3. Write down the numbers that appear in the License and Product Number window and click Cancel.

    Important information for QuickBooks Simple Start 2006 users:

    If the number on your sticker is labeled Key Code, enter that number as the license number. find license number product number yellow sticker key code, . If you do not see a product number, enter "043709" as the product number. find license number product number yellow sticker key code, . Regrettably, a small number of QuickBooks Simple Start packages were incorrectly labeled and the product number is not on the sticker. find license number product number yellow sticker key code, . We apologize for any inconvenience this may have caused.

If you cannot locate your installation numbers (applies to both retail and downloaded versions of QuickBooks):

Visit the QuickBooks License and Key Code Lookup page to retrieve them. find license number product number yellow sticker key code, . If the lookup tool cannot find your license number or key code, the web page will display a link for you to contact customer service for further assistance:

  1. Click the Customer Service link on the License and Key Code Lookup page.

    Note: When you get to step 2 of 3, be sure to select Questions about my order/account in the Tell us your issue section of the page.

  2. Before you call Customer Service, make sure you have the required proof of purchase to obtain a license or key code number:
    • If you purchased QuickBooks or Point of Sale directly from Intuit, give the Order Number from your Intuit packing slip to the Intuit customer service representative when you call. find license number product number yellow sticker key code, . You can look up your Intuit order number from the Order Status page.
    • If you purchased QuickBooks or Point of Sale from a local retailer, fax proof of purchase information to 520-844-6451 before you call customer service. find license number product number yellow sticker key code, . Include your company name and contact information on the cover sheet and fax the following information:
      • Store sales receipt or invoice
      • Box bottom where the UPC bar code appears
      • CD holder where the license number should appear
      • The front of the actual program CD

Note: In multi-user mode, QuickBooks Pro users must each have their own set of installation numbers. find license number product number yellow sticker key code, . If you purchased a 5-User Value Pack (QuickBooks 2006 and earlier) or a 3-User Value Pack (QuickBooks 2007 and later), each installation must be made using the installation numbers that came with the 5-User Value Pack or 3-User Value Pack, respectively.

If this solution does not resolve the issue, you can read discussions and post messages and questions relating to your issue on the Intuit QuickBooks Community site for free or you can contact a technical support agent for additional guidance. find license number product number yellow sticker key code, . Fees may apply.

KB ID# 120942
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11/21/2009 8:15:33 AM