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Configuring Panda Platinum and Titanium firewalls for Point of Sale functions

Overview

Internet security and personal firewall application settings can affect how Point of Sale accesses its company data file, licensing information, program updates, and the merchant account service. Incorrect settings can result in errors.

Detailed Instructions

Print out a listing of Point of Sale ports, files and their locations so it is available as you configure your firewall.

Configure Panda Platinum:

  1. Click the Panda icon in your system tray.
  2. Select Open Panda Platinum, open the Security section and select settings in the lower right corner.
  3. Click Firewall on the left side of the screen, and settings on the right. . (under the access tab)
  4. At the top of the screen, clear the Automatically assign communication permissions (recommended) checkbox. . Ensure this is turned off.
  5. Once the Automatically assign... check box is unchecked, locate the files listed in the Windows Firewall document and ensure they have inbound and outbound rights. . (If you do not see these files, select Add Program at the bottom of the screen, locate and add all of the appropriate Point of Sale files).
  6. In the Security Profile selection, click settings and ensure the network adapter is set to Secure Zone for cable and DSL, and Restricted Zone for Dial up

Configure Panda Titanium:

  1. Launch Panda Titanium and, on the home page, click settings on the left side of the screen.
  2. Select Automatic Firewall Protection.
  3. Click Firewall Protection.
  4. Click Connection Permissions Settings
  5. Find the Point of Sale related files in the list and ensure they have inbound and outbound rights. . (If you do not see these files, select Add Programat the bottom of the screen, adding each one).
  6. Click OK

If this solution does not resolve the issue, you can read discussions and post messages and questions relating to your issue on the Intuit QuickBooks Community site. . You can also review other available QuickBooks Point of Sale support options for additional guidance.

KB ID# 1010818
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11/7/2009 12:33:31 PM