Repairing a QuickBooks installation in Windows Vista or Windows XP

Overview

Occasionally a file or files that support QuickBooks successful operation becomes damaged, or might have been damaged during the initial installation.

When this happens QuickBooks operation becomes unstable, requiring a repair to the QuickBooks program.

How to fix the problem

Run the Windows Repair utility. . If you installed QuickBooks from a CD, make sure you have the installation CD available in case the repair utility prompts you to insert it. . If you installed QuickBooks from a download, any files the repair utility needs are already on your hard drive.

Detailed Instructions

Repair the QuickBooks installation

Important: You must be logged in as a Windows Administrator to perform these steps.

Follow the instructions for your operating system:


  • Windows Vista:
    1. Close QuickBooks.
    2. Click the Windows Logo button and click Control Panel.
    3. From Control Panel Home, click Uninstall a program.
    4. Right-click your QuickBooks program version and click Uninstall/Change.
    5. Follow the instructions to Repair your QuickBooks installation and then open QuickBooks.

  • Windows XP or Windows 2000:
    1. Close QuickBooks.
    2. Click the Windows Start button and click Control Panel.
    3. Double-click Add or Remove Programs.
    4. Right-click your QuickBooks program version and click Change/Remove.
    5. Follow the instructions to Repair your QuickBooks installation, and then open QuickBooks.
KB ID# 1010399
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11/7/2009 6:14:27 AM