If you have lost files from your desktop and have not yet rebooted your computer. DO NOT reboot it until you speak with technical support. It may be possible to recover the missing files.
There was a problem with the update for QuickBooks Pro MAC for version 2006 and 2007. The update displays the following message: "there is not enough disk space to install." Intuit has resolved the problem that caused this on the server.
The latest release for QuickBooks MAC 2006 is currently R4 and the latest release for QuickBooks Pro for Mac 2007 is R6.
To check your release:
- Open QuickBooks.
- Hold down the Command key and press 1.
Intuit is aware of this issue. Please use the form below and enter the requested information so that we may contact you and assist in resolving the issue.
If you prefer to call, please contact QuickBooks Support at 888-320-7276.
For QuickBooks Pro for Mac 2007 only:
You may have experienced this issue but no data loss has occurred. Each time you attempted to update QuickBooks, a file was created.in the User folder. If you had attempted to update three times, you would have created three new files. Or if you had attempted to update four times, you would have four new files. These files were named in the following manner: Desktop1, Desktop12, Desktop123, Desktop1234, and so on. It is okay to delete these newly created files from the User folder.
Critical: Do not remove the folder named Desktop. Only remove the files that are named in manner shown above.