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Use the Ping command by IP address and computer name to test network connectivity

Overview

Using the Ping command by IP address and computer name to test network connectivity.

How to fix the problem

For proper communication between computers running Point of Sale, both the IP address and the computer name must be able to resolve successfully using the Ping command.

Detailed Instructions

Click your version of Windows to display the appropriate steps. . If you click an incorrect version, click Clear and Reselect to refresh this window and reselect your version of Windows.

Windows XP

Pinging the server computer from the client computer:

Find the computer name of the server computer:
1. On the server computer, click the Microsoft Windows Start button and select Run.
2. Open an MS-DOS prompt by entering cmd in the Open box and clicking OK.
3. At the prompt, enter ipconfig /all, and then press Enter.
4. Under Windows IP Configuration, find the Host Name. . This is the computer name. Make precise note of this name.
5. Under Ethernet adapter Local Area Connection, locate and make note of the IP Address. . This is the IP address of the server computer.
6. Enter Exit and press Enter to close the MS-DOS prompt.
Verify (ping) the IP address from the client computer:
1. On the client computer, click the Windows Start button and select Run.
2. Enter cmd in the Open box and click OK .
3. In the command prompt window, enter ping xxx.xxx.xxx.xxx, where xxx.xxx.xxx.xxx is the IP address you noted above. . Press Enter.
4. The display should read: pinging [xxx.xxx.xxx.xxx] with 32 bytes of data, where [xxx.xxx.xxx.xxx] is the IP address you entered. . Ping responses are:
  - Reply from xxx.xxx.xxx.xxx, if it found the IP address of the computer you are pinging on the network.
  - Request timed out, if it cannot find the computer you are pinging. . Contact an IT specialist to determine why the network is not accessible.
5. Enter Exit and press Enter to close the MS-DOS prompt. . If the ping command successfully located the IP address of the computer, continue with the next step.
Verify (ping) the hostname from the client computer:
1. On the client computer, click the Windows Start button and select Run.
2. Enter cmd in the Open box and click OK .
3. In the command prompt window, enter ping computer_name. . For computer_name, use the computer name previously noted. . Press Enter. . This command forces the computer name to be resolved to the IP address.
4. The display should read: pinging hostname [xxx.xxx.xxx.xxx] with 32 bytes of data, where [xxx.xxx.xxx.xxx] is the address that was resolved to (associated with) the computer name. . Ping responses are:
  - Reply from xxx.xxx.xxx.xxx, if it found the computer you are pinging on the network.
  - Request timed out, if it cannot find the hostname of the computer you are pinging. . If it cannot find the hostname, schedule a callback with Intuit technical support.
5. Enter Exit and press Enter to close the MS-DOS prompt.

If this solution does not resolve the issue, you can read discussions and post messages and questions relating to your issue on the Intuit QuickBooks Community site. . You can also review other available QuickBooks Point of Sale support options for additional guidance.

Windows Vista

Note: In Windows Vista, the IP address is also referred to as the IPv4 address.

Pinging the server computer from the client computer:

Find the computer name of the server computer:
1. On the server computer, click the Microsoft Windows Logo button and enter cmd in the Start Search field.
2. Press Enter to open an MS-DOS prompt.
3. At the prompt, enter ipconfig /all, and then press Enter.
4. Under Windows IP Configuration, find the Host Name. . This is the computer name. Make precise note of this name.
5. Under Ethernet adapter Local Area Connection, locate and make note of the IP Address. . This is the IP address of the server computer.
6. Enter Exit and press Enter to close the MS-DOS prompt.
Verify (ping) the IP address from the client computer:
1. On the client computer, click the Microsoft Windows Logo button and enter cmd in the Start Search field.
2. Press Enter to open an MS-DOS prompt.
3. In the command prompt window, enter ping xxx.xxx.xxx.xxx, where xxx.xxx.xxx.xxx is the IP address you noted above. . Press Enter.
4. The display should read: pinging [xxx.xxx.xxx.xxx] with 32 bytes of data, where [xxx.xxx.xxx.xxx] is the IP address you entered. . Ping responses are:
  - Reply from xxx.xxx.xxx.xxx, if it found the IP address of the computer you are pinging on the network.
  - Request timed out, if it cannot find the computer you are pinging. . Contact an IT specialist to determine why the network is not accessible.
5. Enter Exit and press Enter to close the MS-DOS prompt. . If the ping command successfully located the IP address of the computer, continue with the next step.
Verify (ping) the hostname from the client computer:
1. On the client computer, click the Microsoft Windows Logo button and enter cmd in the Start Search field.
2. Press Enter to open an MS-DOS prompt.
3. In the command prompt window, enter ping computer_name. . For computer_name, use the computer name previously noted. . Press Enter. . This command forces the computer name to be resolved to the IP address.
4. The display should read: pinging hostname [xxx.xxx.xxx.xxx] with 32 bytes of data, where [xxx.xxx.xxx.xxx] is the address that was resolved to (associated with) the computer name. . Ping responses are:
  - Reply from xxx.xxx.xxx.xxx, if it found the computer you are pinging on the network.
  - Request timed out, if it cannot find the hostname of the computer you are pinging. . If it cannot find the hostname, schedule a callback with Intuit technical support.
5. Enter Exit and press Enter to close the MS-DOS prompt.

KB ID# 1009206

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11/23/2009 10:17:30 AM