Message: "There is a problem verifying your payroll subscription."

To make your QuickBooks installation compatible with your payroll subscription, follow these steps:

1. Select the Help menu and select Update QuickBooks. . The Update QuickBooks window opens.
2. Click the Update Now tab to view the list of updates available for download.
3. Be sure all updates listed are selected (to select an update, click the checkbox next to it).
4. Click Get Updates to start downloading.
5. When the download is complete, close QuickBooks, and then open it again.
6. Get the latest payroll updates:
   1. Select the Employees menu and select Get Payroll Updates.
      
      Note: If you are using QuickBooks Simple Start, in the Payroll Center, click Setup and Maintain, and then click Get Payroll Updates.
      
      
   2. In the Get Payroll Updates window, click Download entire payroll update, and then click Update. . The download process may take a few minutes. . Wait for it to finish before continuing.
   3. When the download process is complete, close QuickBooks, and then open it again.
7. You can now set up and use your new payroll service. . For details about how to set up payroll, select the QuickBooks Help menu and select QuickBooks Help, and then search for payroll setup.