Error: "We are unable to display the accountant's changes, please contact Intuit technical support for more help" when viewing or exporting changes in an Accountant's Copy working file (.qba)

When viewing, importing or exporting changes from an Accountant's Copy working file (.qba file extension), you receive the following error:

"We are unable to display the accountant's changes, please contact Intuit technical support for more help."

This error may occur when the Accountant's Copy was created with existing errors.

or,

When reconciling in the Accountant's Copy with special characters in the account names. . The special character could appear in the account that was reconciled, or in the service charge or interest earned account listed in the Begin Reconciliation window. . The characters that cause this issue are:

• < (less than)
• > (greater than)
• & (ampersand)
• ' (apostrophe)
• " (quotation mark)

For example, Bob's Savings & Loan contains two special characters that would cause the error ( ' and &).

This issue has been resolved in the latest release for your version of QuickBooks. . Please update your program to the most current release.

After updating QuickBooks, recreate the Accountant's Copy changes or send the data file to ProAdvisor support to be repaired.

Note: Editing the account name to remove the special characters will not resolve the error after it has occurred.

To resolve this issue:

1. Update QuickBooks to the most current release.

   Click here to view your QuickBooks release.

2. The following must be performed by the user who has access to the Accountant Edition of QuickBooks.

   Perform one of the following after QuickBooks has been updated to the latest release:

   • Delete the Accountant's Copy working file and reenter the changes.
     
     
     1. Close the Accountant's Copy working file (.qba file extension) in which the error occurred.
     2. Delete this file.
     3. Convert the Accountant's Copy transfer file (.qbx file extension) the client sent you to a new Accountant's Copy working file.
     4. Reenter the changes.
     5. Select the File menu and select Accountant's Copy > View/Export Changes for Client.
     
     
     
   • Send the Accountant's Copy working file (.qba file extension) to ProAdvisor Technical Support.
     
     

     It may be possible for the team to undo the reconciliation and still preserve any other changes you made to the file.
     
     

     1. Contact Intuit Technical Support at 1-888-320-7276 to determine if this is an option for your situation.
     2. Refer to this article (#1009092) when speaking to an Intuit representative about this issue.

     
     
     

     Important: You must have an active ProAdvisor Support plan to receive technical support.