The latest version of Adobe Flash Player must be installed for the quiz to appear and function properly.
To download the latest Flash Player, please visit http://www.adobe.com/shockwave/download/download.cgi?P1_Prod_Version=ShockwaveFlash&promoid=BIOW
If the problem remains after installing Flash Player, log out of the course and clear your temporary Internet files:
- Select the Internet Explorer Tools menu and select Internet Options.
- Click the General tab.
- In the Temporary Internet Files section, click Delete Files.
- Also in the Temporary Internet Files section, click Delete Cookies.
Note: The Certification Course and Exam has not been tested with browsers other than Internet Explorer and the results might be unpredictable .