Order total is higher than expected

Reasons your order total may be higher than expected include the following:

• For discrepancies under $20.00:
  • Sales tax charges. . In most cases, Intuit collects state and local sales taxes on direct orders. . For more information, please see How Intuit calculates sales tax charges.
  • Shipping and handling fees. . See Shipping and handling information for a list of shipping charges and options. . If you received an offer for free shipping and handling, please see Requesting a refund.
  • Incorrect product on order. . You may return the incorrect product within 60 days of purchase.
  • Special offer discount was not applied to your order. . To request a refund, please have your Priority Code available so that we may verify the details of your offer and submit a call back request to request a refund.
    
    
• For discrepancies of $20.00 or more:
  • Duplicate products on order. . If there are duplicate products on your order, please submit a call back request to request a refund. Be sure to provide as much information as possible, including the order number and the exact product that has been duplicated.
  • Incorrect product on order. . To request a refund for the incorrect product and place a new order for the correct product, please submit a call back request . . Be sure to provide as much information as possible, including the order number, incorrect product, correct product, and any Priority Code you may have.