Problems creating PDF documents

Problems creating PDF documents

What is happening
When working with Adobe .pdf files in QuickBooks, one of the following errors occurs:
  • QuickBooks PDF Converter Activation Error -20: You cannot print directly to the QuickBooks PDF Converter. email problem error pdf vista invoice 64 bit reconcile stops, . Try using QuickBooks Save as PDF menu option or Activation error. email problem error pdf vista invoice 64 bit reconcile stops, . Printer not activated. email problem error pdf vista invoice 64 bit reconcile stops, . Error code -20.
  • The device is not ready.
  • Other .pdf file-related errors may occur when you email transactions.
  • QuickBooks stops responding when you try to reconcile accounts.
Why is this happening
  • The QuickBooks PDF Converter settings are not compatible with some settings on some 64-bit versions of Windows 7, Vista, or XP operating systems. email problem error pdf vista invoice 64 bit reconcile stops, . On 64-bit versions, errors occur or the system stops responding when you try to print using the PDF Converter.
  • Although less common, .pdf file-related issues may also occur on 32-bit versions of Windows.
  • The QuickBooks PDF Converter is selected as the Windows default printer.
  • If you have QuickBooks 2007 installed along with QuickBooks 2008 or 2009, a conflict may exist between the two versions when you create .pdf files. email problem error pdf vista invoice 64 bit reconcile stops, . Refer to QuickBooks PDF Activation error -20 when QuickBooks 2007 and 2008 and/or 2009 are installed to resolve this conflict.
Detailed Instructions
Intuit recommends three main solutions to these .pdf file-related issues. email problem error pdf vista invoice 64 bit reconcile stops, . The first solution may solve your problem, or you may need to try all three to resolve your issues. email problem error pdf vista invoice 64 bit reconcile stops, . For best results, perform the solutions in the order presented here. email problem error pdf vista invoice 64 bit reconcile stops, .

Important: Before you begin, if your browser displays an active content warning bar above, click the bar and choose Allow Blocked Content.

Solution 1: Update QuickBooks Release or Download a File
Estimated time: 20 minutes

Option A: Be sure you have the latest release of QuickBooks. email problem error pdf vista invoice 64 bit reconcile stops, . Find your version and release. email problem error pdf vista invoice 64 bit reconcile stops, . View the latest release and update your program if necessary. email problem error pdf vista invoice 64 bit reconcile stops, . After updating to the latest release, try the .pdf file-related task that originally generated the error. email problem error pdf vista invoice 64 bit reconcile stops, . If you still have problems, go to Solution 2.

Option B: If the issue began after installing the latest release, your computer may need a special file, qbwpr32.dll. email problem error pdf vista invoice 64 bit reconcile stops, .
  1. Click the Windows Start button and choose Control Panel.
    • Windows 7: Under Hardware and Sound, view Devices and Printers. email problem error pdf vista invoice 64 bit reconcile stops, . Right-click the QuickBooks PDF Converter 3.0 and select Remove device.
    • Windows Vista: Under Hardware and Sound, click Printer. email problem error pdf vista invoice 64 bit reconcile stops, . Right-click the QuickBooks PDF Converter 3.0 and select Delete.
    • Windows XP: Double-click Printers and Faxes. email problem error pdf vista invoice 64 bit reconcile stops, . Right-click the QuickBooks PDF Converter 3.0 and select Delete.
  2. Go to the C:\Program Files(x86)\Intuit\QuickBooks 2009 or 2010 folder.
  3. Right-click the file qbwpr32.dll and choose Rename.
  4. Rename the file qbwpr32.old and press Enter.
  5. Go to https://www.quickbase.com/up/bevw65twm/g/rc/eg/va/qbwpr32.DLL. email problem error pdf vista invoice 64 bit reconcile stops, . If you are not able to click the link, copy and paste it into your web browser and press Enter. email problem error pdf vista invoice 64 bit reconcile stops, . Save the qbwpr32.dll file to the QuickBooks folder you just opened (C:\Program Files(x86)\Intuit\QuickBooks 2009 or 2010.)
  6. After downloading the .dll file, restart your computer.
  7. Open QuickBooks and repeat the .pdf file-related task that originally generated the error.
Note: After downloading the .dll file, activation error -41 may occur the first time a .pdf file is created. email problem error pdf vista invoice 64 bit reconcile stops, . This should only happen the first time. email problem error pdf vista invoice 64 bit reconcile stops, . Try to save a .pdf file again and QuickBooks should be successful.

If you still encounter the error, go to Solution 2. email problem error pdf vista invoice 64 bit reconcile stops, .

Solution 2: Repair QuickBooks, Reinstall PDF Driver, and Resolve Printer Issues
Estimated time: 30 minutes
  1. Repair your QuickBooks installation.
  2. Delete and reinstall the QuickBooks PDF driver.
  3. Rename the qbprint.qbp file.
  4. Select another default printer:
    1. Choose File > Exit to close QuickBooks.
    2. Click the Windows Start button and:
      • Windows Vista: Choose Control Panel > Printers
      • Windows XP: Choose Settings > Printers and Faxes
    3. Right-click a printer (not the QuickBooks PDF Converter) and choose Set as Default Printer.
  5. Open QuickBooks and repeat the .pdf file-related task that originally generated the error.
If you still encounter the error and are using a 64-bit version of Windows (Steps to determine if you are using a 32-bit or 64-bit version of Windows), go to Solution 3.

Solution 3: Resolve Printer Issues with 64-Bit Versions of Windows
Estimated time: 25 minutes
  1. Make sure that you are logged in to Windows with administrator rights. email problem error pdf vista invoice 64 bit reconcile stops, . Check with your network administrator to see if you have administrator rights.
  2. Click the Windows Start button and choose Control Panel. 
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    • Windows 7: Under Hardware and Sound, click View Devices and Printers.
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      Right-click the QuickBooks PDF Converter and choose Printer Properties. 
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    • Windows Vista: Under Hardware and Sound, click Printer. email problem error pdf vista invoice 64 bit reconcile stops, . Right-click the QuickBooks PDF Converter and choose Properties. email problem error pdf vista invoice 64 bit reconcile stops, .
      Windows XP: Double-click Printers and Faxes. email problem error pdf vista invoice 64 bit reconcile stops, . Right-click the QuickBooks PDF Converter and choose Properties. email problem error pdf vista invoice 64 bit reconcile stops, .
  3. Click the Ports tab and then click the Add Port button. 
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  4. Select Local Port and click the New Port button. 
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  5. Enter NUL: in the Enter a port name field, click OK, and then click Close. 
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  6. Be sure that the NUL: port is selected in the Ports list and click Apply. 
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  7. Click the Advanced tab. email problem error pdf vista invoice 64 bit reconcile stops, .
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  8. Select Spool print documents so program finishes printing faster. 
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  9. Clear the checkbox labeled Enable advanced printing features. 
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  10. Select Print directly to printer. 
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  11. Click the Driver drop-down arrow.
    • QuickBooks 2010 and 2009: Select Amyuni Document Converter 400.
    • QuickBooks 2008: Select Amyuni Document Converter 300.
    • QuickBooks 2007: Select Amyuni Document Converter 251.

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  12. Click Apply and then click OK.
  13. Right-click the Windows taskbar and choose Task Manager. 
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  14. Click the Processes tab. 
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  15. Select splWOW64.exe and click the End Process button. 
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    • Windows 7 and Windows Vista: Click End Process in the warning window.
    • Windows XP: Click Yes in the warning window. email problem error pdf vista invoice 64 bit reconcile stops, .
  16. Close all applications and restart the computer.
  17. Open QuickBooks and repeat the .pdf file-related task that originally generated the error.
If this does not resolve the issue, you can read discussions and post messages and questions relating to your issue on the Intuit QuickBooks Community site for free or you can contact a technical support agent for additional guidance. email problem error pdf vista invoice 64 bit reconcile stops, . Fees may apply.



KB ID# 1007856
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2/9/2010 3:26:08 PM