Unable to reconcile accounts or to create, print, or email PDF files

• The QuickBooks PDF Converter is not compatible with some settings on some 64-bit versions of Windows Vista or XP operating systems. email problem pdf error email vista invoice 64 bit reconcile, . You may experience errors or system freezes when you try to print using the PDF converter with 64-bit versions.
• Although creating, printing and emailing PDF forms should work correctly on 32-bit versions of Windows Vista and XP, these issues may also occur on 32-bit versions of Windows.
• The QuickBooks PDF Converter is selected as the Windows default printer.
• There is a conflict with the FaxTalk Communicator software.
• If you have QuickBooks 2007 installed along with QuickBooks 2008 or 2009, there may be a conflict between the two versions when you create PDF files. email problem pdf error email vista invoice 64 bit reconcile, . Use article 1011094 to resolve this conflict.

QuickBooks 2007 or Enterprise 7.0

If you are using a 64 bit version of Windows XP or Vista, follow the steps below:
(Steps to determine if you are using a 32 bit or 64 bit version of Windows):

Windows Vista

1. Make sure that you are logged into Windows with administrator rights.
2. Click the Start button and choose Control Panel.
3. Unless already selected, click Classic View in the left side of the window.
4. Double-click Printers.
5. Right-click the QuickBooks PDF Converter and choose Properties.
6. Click the Ports tab and then click the Add Port button.
7. Select Local Port and click the New Port button.
8. Enter NUL: in the Enter a port name field, click OK, and then click Close.
9. Be sure that the NUL: port is selected in the Ports list and click Apply.
10. Click the Advanced tab.
11. Select Spool print documents so program finishes printing faster.
12. Clear the checkbox labeled Enable advanced printing features.
13. Select Print directly to printer.
14. Click the Driver drop-down arrow and select Amyuni Document Converter 300.
15. Click Apply and then click OK.
16. Right-click the Windows taskbar and choose Task Manager.
17. Click the Processes tab.
18. Select splWOW64.exe and click the End Process button. email problem pdf error email vista invoice 64 bit reconcile, . Click Yes on the warning.
19. Close all windows and restart the computer. email problem pdf error email vista invoice 64 bit reconcile, . The error should not recur.

Windows XP

1. Click the Start button and choose Printers and Faxes.
2. Right-click the QuickBooks PDF Converter and choose Properties
3. Click the Ports tab and then click the Add Port button.
4. Select Local Port and then click the New Port button.
5. Enter NUL: in the Enter a port name field, click OK, and then click Close.
6. Be sure that the NUL: port is selected in the Ports list and then click Apply.
7. Click the Advanced tab.
8. Select Spool print documents so program finishes printing faster.
9. Clear the Enable advanced printing features checkbox.
10. Select Print directly to printer.
11. Click Apply and then click OK.
12. Click the Start button and choose Run. email problem pdf error email vista invoice 64 bit reconcile, . Enter %windir% in the Open field and then click OK. email problem pdf error email vista invoice 64 bit reconcile, . If you see These files are hidden, click Show the contents of this folder under System Tasks.
13. Right-click the System32 folder and choose Properties.
14. In the Properties window, click the Security tab.
15. In the Group or user names list, select Users. email problem pdf error email vista invoice 64 bit reconcile, . In the Permissions for Users list, select both Read and Write under the Allow column.
16. Click Apply and then click OK.
17. Close all windows and restart your computer. email problem pdf error email vista invoice 64 bit reconcile, . The error should not recur.

Note: If QuickBooks is repaired or updated after these steps, the original settings for the PDF converter may be reset and the issue may recur. email problem pdf error email vista invoice 64 bit reconcile, . If this occurs, repeat the above steps.

If you are using a 32 bit version of Windows, or if you are using a 64 bit version of Windows and the prior steps did not resolve the issue, please follow the steps below:

1. Repair your QuickBooks installation.
2. Delete and reinstall the QuickBooks PDF driver.
3. Rename the qbprint.qbp file.
4. Select another default printer:
   1. Choose File > Exit to close QuickBooks.
   2. Click the Windows Start button and choose Settings > Printers and Faxes.
   3. Right-click a printer (not the QuickBooks PDF Converter) and choose Set as Default Printer.

If you have FaxTalk Communicator installed, it must be removed before QuickBooks can save PDF files.
To remove FaxTalk Communicator:

1. Click the Start button and choose Control Panel.
2. Double-click Add or Remove Programs. email problem pdf error email vista invoice 64 bit reconcile, . (For Vista, double-click Programs and Features.)
3. Select FaxTalk Communicator and click Remove (or Uninstall).

After you remove FaxTalk Communicator, open QuickBooks and save the transaction as a PDF file. email problem pdf error email vista invoice 64 bit reconcile, . If the error recurs, continue with the following steps.

Note: If the above steps do not resolve the issue, delete and reinstall all printers in Windows. email problem pdf error email vista invoice 64 bit reconcile, . This will require you have your printer drivers available.

QuickBooks 2008 or Enterprise 8.0

Be sure you are on the latest release of QuickBooks. email problem pdf error email vista invoice 64 bit reconcile, . If you are not, update your program to the most current release.

If updating to the latest release does not resolve the issue, follow these steps:

1. Repair your QuickBooks installation.
2. Delete and reinstall the QuickBooks PDF driver.
3. Rename the qbprint.qbp file.
4. Select another default printer:
   1. Choose File > Exit to close QuickBooks.
   2. Click the Windows Start button and choose Settings > Printers and Faxes.
   3. Right-click a printer (not the QuickBooks PDF Converter) and choose Set as Default Printer.

If you have FaxTalk Communicator installed, it must be removed before QuickBooks can save PDF files.
To remove FaxTalk Communicator

1. Click the Start button and choose Control Panel.
2. Double-click Add or Remove Programs. email problem pdf error email vista invoice 64 bit reconcile, . (For Vista, double-click Programs and Features.)
3. Select FaxTalk Communicator and click Remove (or Uninstall)

After you remove FaxTalk Communicator, open QuickBooks and save the transaction as a PDF file. email problem pdf error email vista invoice 64 bit reconcile, . If the error recurs, continue with the following steps.

Note: If the above steps do not resolve the issue, delete and reinstall all printers in Windows. email problem pdf error email vista invoice 64 bit reconcile, . This will require you have your printer drivers available.

QuickBooks 2009 or Enterprise 9.0

Be sure you are on the latest release of QuickBooks. email problem pdf error email vista invoice 64 bit reconcile, . If not, update your program to the most current release.

If updating to the latest release does not resolve the issue, follow these steps:

1. Repair your QuickBooks installation.
2. Delete and reinstall the QuickBooks PDF driver.
3. Rename the qbprint.qbp file.
4. Select another default printer:
   1. Choose File > Exit to close QuickBooks.
   2. Click the Windows Start button and choose Settings > Printers and Faxes.
   3. Right-click a printer (not the QuickBooks PDF Converter) and choose Set as Default Printer.

If you have FaxTalk Communicator installed, it must be removed before QuickBooks can save PDF files.
To remove FaxTalk Communicator

1. Click the Start button and choose Control Panel.
2. Double-click Add or Remove Programs. email problem pdf error email vista invoice 64 bit reconcile, . (For Vista, double-click Programs and Features.)
3. Select FaxTalk Communicator and click Remove (or Uninstall)

After you remove FaxTalk Communicator, open QuickBooks and save the transaction as a PDF file. email problem pdf error email vista invoice 64 bit reconcile, . If the error recurs, continue with the following steps.

Note: If the above steps do not resolve the issue, delete and reinstall all printers in Windows. email problem pdf error email vista invoice 64 bit reconcile, . This will require you have your printer drivers available.