Important: These troubleshooting steps may help resolve your issue. . They focus on the Windows operating system, which is not an Intuit product. . Intuit recommends if you are not comfortable doing these steps on your own, you can find expert assistance by consulting your computer's manufacturer or a Windows expert. . If the difficulty persists after performing these steps, contact your computer's manufacturer or Microsoft.
QuickBooks 2010
- Uninstall all Microsoft .NET Frameworks.
- Re-install QuickBooks from the CD or download.
- Important: Microsoft .NET Framework 3.5 will install from the CD or download. . You will need to re-install the Microsoft .NET Frameworks 1.1 through 3.0 from Microsoft's website. . Scroll to the bottom to What Others Are Downloading to download other .Net Frameworks.
- If you continue to experience the same issue, you may need to contact an IT Professional or Microsoft. . Fees may apply.
- .NET Framework 2.0 is embedded into Windows Vista operating system and cannot be uninstalled and reinstalled.
- To repair .NET Framework 2.0 in Vista, run the System File Checker Tool.
- Important: Before using the System File Checker, ensure you have your Windows CD available. . If you are prompted for the CD during the process and don't have it, Windows may become unusable.
- For detailed information about the System File Checker, refer to Microsoft article 936212: How to repair the operating system and how to restore the operating system configuration to an earlier point in time in Windows Vista.
- Run the System File Checker:
- Uninstall all Microsoft .NET Frameworks other than 2.0.
- Click the Windows Start button, and enter cmd in the Start Search box. . Do not press Enter
- Right-click cmd.exe in the Programs list in the search results, and then click Run as administrator.
- If you are prompted for an administrator password or confirmation, type your password or click Continue.
- At the command prompt, type sfc/scannow press Enter.
- After the tool has finished running, install QuickBooks from the CD or download.
- If you continue to experience the same issue, you may need to contact an IT Professional or Microsoft. . Fees may apply.
.NET Framework 3.5 is embedded into Windows 7 operating system and cannot be uninstalled and reinstalled. .
To repair .NET Framework 3.5 in Windows 7, run the System File Checker Tool.
Important: Before using the System File Checker, ensure you have your Windows CD available. . If you are prompted for the CD during the process and don't have it, Windows may become unusable.
For detailed information about the System File Checker, refer to Microsoft article 936212: How to repair the operating system and how to restore the operating system configuration to an earlier point in time in Windows Vista.
Run the System File Checker:
- Uninstall all Microsoft .NET Frameworks other than 3.5.
- Click the Windows Start button, and enter cmd in the Start Search box. . Do not press Enter
- Right-click cmd.exe in the Programs list in the search results, and then click Run as administrator.
- If you are prompted for an administrator password or confirmation, type your password or click Continue.
- At the command prompt, type sfc/scannow press Enter.
- After the tool has finished running, install QuickBooks from the CD or download.
If you continue to experience the same issue, you may need to contact an IT Professional or Microsoft. . Fees may apply.
QuickBooks 2009 and earlier
- Uninstall all Microsoft .NET Frameworks.
- Re-install QuickBooks from the CD or download.
- Note: If an error occurs while uninstalling .NET, download and run the .NET Framework cleanup tool in Aaron Stebner's WebLog on the Microsoft Developer Network.
- Important: Microsoft .NET Framework 3.5 will install from the CD or download. . You will need to re-install the Microsoft .NET Frameworks 1.1 through 3.0 from Microsoft's website. . Scroll to the bottom to What Others Are Downloading to download other .Net Frameworks.
- If you continue to experience the same issue, you may need to contact an IT Professional or Microsoft. . Fees may apply.
.NET Framework 2.0 is embedded into Windows Vista operating system and cannot be uninstalled and reinstalled.
To repair .NET Framework 2.0 in Vista, run the System File Checker Tool.
Important: Before using the System File Checker, ensure you have your Windows CD available. . If you are prompted for the CD during the process and don't have it, Windows may become unusable.
For detailed information about the System File Checker, refer to Microsoft article 936212: How to repair the operating system and how to restore the operating system configuration to an earlier point in time in Windows Vista.
Run the System File Checker:
- Uninstall all Microsoft .NET Frameworks other than 2.0.
- Click the Windows Start button, and enter cmd in the Start Search box. . Do not press Enter
- Right-click cmd.exe in the Programs list in the search results, and then click Run as administrator.
- If you are prompted for an administrator password or confirmation, type your password or click Continue.
- At the command prompt, type sfc/scannow press Enter.
- After the tool has finished running, install QuickBooks from the CD or download.
If you continue to experience the same issue, you may need to contact an IT Professional or Microsoft. . Fees may apply.
If this solution does not resolve the issue, you can read discussions and post messages and questions relating to your issue on the Intuit QuickBooks Community site. . You can contact a technical support agent for additional guidance. . Fees may apply.