A blank screen may appear if you are trying to access QuickBooks through WebEx from or to a Microsoft Windows Vista computer. . This issue has been resolved in the latest release for your version of WebEx. . Please update your program to the most current release by referencing Using WebEx with Windows Vista.
A blank screen may also appear if you have recently uninstalled and installed QuickBooks (regardless of the Windows Operating System you are using). . It will be necessary to setup WebEx Remote Access again for the computer on which QuickBooks was uninstalled and reinstalled.
Note: For more information about using QuickBooks with Windows Vista, please visit the QuickBooks Windows Vista Resource Center.
For instances of this with Microsoft Windows XP computers, please make sure only one person is attempting to access the WebEx connection at a time.
If this solution does not resolve the issue, you can read discussions and post messages and questions relating to your issue on the Intuit QuickBooks Community site for free or you can contact a technical support agent for additional guidance. . Fees may apply.